Latin America - Quality Supervisor

Responsibilities

• Team Leadership & Development: Lead and manage a regional team of quality analysts, promoting collaboration, motivation, and professional growth.
• Quality Assurance & Compliance: Develop, implement, and maintain effective quality assurance processes, conducting internal audits to ensure full compliance with ISO 9001 standards and organizational policies.
• Continuous Improvement & Data Analysis: Analyze quality data to identify regional trends, proactively address quality issues, and optimize service experience indicators across multiple countries.
• Cross-Functional Collaboration: Partner closely with development, production, logistics, and service teams to ensure absolute consistency in product and service quality.
• Training & Performance Reporting: Provide ongoing training on new methodologies and technologies while delivering regular performance reports to leadership.

Requirements

• 2+ years of experience leading quality functions in a dynamic, technology-driven environment, with a proven track record in implementing and managing effective quality processes.
• Strong knowledge of industry-relevant quality regulations and standards, including ISO 9001, project management, and technical knowledge relevant to Information Management.
• Exceptional communication skills with advanced proficiency in English and Portuguese to effectively collaborate with global teams and make informed decisions in challenging situations.
• Extensive experience in coordinating with service teams and logistics, alongside proficiency in quality assurance tools, defect tracking systems, and Key Performance Indicator development and monitoring.
• A Bachelor's degree in Software Engineering, Process Engineering, Industrial Engineering, Business Administration, or related disciplines (additional specialization or training in Quality Management, Quality Assurance, or LEAN Six Sigma is preferred).
• English Fluency (C1 Level)
• Portuguese (Desirable)

Benefits

Additional Information

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated Quality Supervisor for Latin America to join our Quality Assurance team. In this role, you will be responsible for overseeing and managing quality assurance processes to enhance the quality of products and services across Colombia, Brazil, Mexico, Peru, Chile, and Argentina while ensuring compliance with standards and driving improvements in service experience indicators. You will lead and inspire a dedicated regional team of quality analysts, fostering a collaborative, diverse, and high-performing environment focused on excellence.

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