Front Line Associate (Shah Alam, Malaysia)

Responsibilities

• As a Front-Line Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures.
• Branch Location: Shah Alam
• You will be responsible for welcoming customers, providing them with guidance & help in processing their transactions.
• Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.
• Cash handling and maintaining cash register operations including reports using MS Office tools.
• Work collaboratively with a supportive team to meet operational and performance targets.
• Role Requirements
• 0-2 yrs of customer service experience (preferably in financial services or retail)
• Problem-solving skills.
• Minimum Qualification required - SPM.
• Open to Fresh Graduates.
• Experience in cash management.
• Good communication skills.
• Fluency in English - additional languages are a strong advantage.
• Experience in currency exchange is a plus.
• Basic work experience with MS Office tools (MS Excel, Word, Outlook)
• Can work according to the schedule and can work on weekends.
• Work Shift
• Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.

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