Deputy Branch Operations Manager

Responsibilities

• The Deputy Branch Operations Manager (DBOM) will be responsible for leading and motivating our people across the branch to deliver excellent level of service to our client. This will be achieved by ensuring that all employees are trained and motivated to provide excellent service.
• Proactive workforce resourcing and planning ensuring that all officers and staff are available and trained to the levels required
• Ensure that client and Company standards are met through the correct management and retention of all staff in line with the clients' service level agreements
• Manage and monitor all direct costs in the most efficient way to ensure maximum quality in an economic way
• Client satisfaction with the service provided reflected in positive KPI (Key Performance Indicators) results
• Monitor and be responsible for all direct expenditure associated with delivering the service
• Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees
• Carry out regular site security audits to understand opportunities where improvements can be made, engaging the Branch Operations Manager (BOM) as necessary
• Work closely with the Branch Operations Manager highlighting potential leads for solutions conversions / added services Leadership
• Elevated levels of employee engagement and the understanding and implementation of our Values and Purpose
• Achieve operational performance targets such as labour efficiency, employee turnover, diversity, and inclusivity
• Carry out Employee Welfare Visit Checklists monthly and manage or escalate any areas of concern
• Measure employee engagement levels throughout the Branch through the employee survey results and the employee NPS (Net Promoter Score) score. Identify trends and areas for improvement and work with BOMs to create action plans to resolve issues
• Ensure effective training is provided so employees carry out their role to the required standard. Conduct security officer welfare visits and manage and or escalate any areas for concern
• Manage performance improvement processes including disciplinary and grievance processes as required
• Ensure that the talent management and succession planning process and meetings are completed timely, and all staff are encouraged to take accountability for their own development
• Promote and support the Learning Hub training model to encourage wider learning and self-development
• Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects
• Review and understand the reasons behind employee turnover for the branch and review exit interviews, taking actions as necessary to improve conditions for the employees
• Provides constructive feedback and provides support to the team
• Work with your team on their development and support them to perform at their best.
• Please note - The responsibilities listed here aren't the full picture-but they give you a good sense of the role. If you meet the minimum requirements and believe you've got what it takes to succeed, we'd love to hear from you.

Requirements

• We're looking for someone who sees a different world-someone who values teamwork, shows initiative, and wants to grow. Ideally, you'll have:
• What We're Looking For: Essential Requirements
• Valid SIA Licence
• 5 years checkable employment or education history
• Strong leadership skills with the ability to motivate and inspire others
• Excellent written and verbal communication skills
• A proactive and self-motivated approach
• Strong work ethic and professional standards
• Ability to work independently and use your own initiative
• A collaborative team player who can work effectively with the Branch Operations Manager and wider stakeholders
• We'd Love to Hear From You If You Have:
• Proven experience managing, developing, and motivating a diverse workforce.
• Strong understanding of operational processes and performance management.
• Knowledge of Health & Safety requirements and best practice.
• Experience using data, reporting tools, and business intelligence to improve operational performance.
• A flexible and adaptable approach to changing business and client needs.
• A track record of delivering excellent customer service.
• A responsive, proactive, and solution-focused mindset.
• It's great to see you're considering a career with Securitas UK!
• Join our global team of 336,000+ colleagues and help make the world a safer place.
• At Securitas, we live by our values of Integrity, Vigilance and Helpfulness , and our People Promise:
• Opportunit

Benefits

Additional Information

You'll play a vital part in keeping people, property, and information safe. That includes:

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