Support Engineer

About the role

Our mission is to make the world programmable. Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too. We're building the tools, community, and resources needed to make the world programmable with artificial intelligence. Roboflow simplifies building and using computer vision models. Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow's machine learning open source and hosted tools. That includes counting cells to accelerate cancer research, improving construction site safety, digitizing floor plans, preserving coral reef populations, guiding drone flight, and much more. Roboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors. Roboflowers are passionate builders who value ownership, accountability, and a bias toward action. We're curious, hands-on with new tech, and prefer showing our work over talking about it. Many of us have a founder mindset and thrive in our high-autonomy environment.

Responsibilities

• Role And Responsibilities
• Participate in Support's on-call rotation
• Ensuring technical customer issues are serviced to contractual SLA, and managed to resolution
• Create technical content to capture best practices (e.g. documentation, videos, knowledge base, etc.)
• Grow customer relationships, through trusted advice, in the delivery of Roboflow support obligations
• Collaborate with Sales, Solutions Architects & Implementation Engineers to ensure continuity across the customer journey
• Coordinate with the field and product to inform roadmaps for our customers
• Stay current with latest product features and releases
• Be an active participant in the evolution of the environment of support (process, tooling, knowledge, etc), cultivating an attitude of continuous improvement
• Technical Proficiency
• 5+yrs experience with Linux & Networking Fundamentals: (VPN, SSH, firewalls)
• Proficiency in scripting using Bash and Python
• Cross-Stack Troubleshooting: Ability to rapidly diagnose and

Requirements

• Variety energises you, process informs you, pressure focuses you, teammates encourage you and knowledge releases you.
• Accountable to the team for the reliable execution of Support's deliverables, empowered to continually look at ways to improve the environment of Support. No question is too difficult to ask.
• Empathetic to customer needs and the importance of communicating in remote relationships, you are considerate of team needs and how the experience of one engineer contributes to the whole.
• Many Roboflowers have used our tools before joining. One of the best ways to stand out amongst other applicants is to write about something you have built with Roboflow or contribute to one of our open source projects.
• Support at Roboflow is consultative in scope, collaborative in nature, exciting in execution and always evolving to meet the needs of our customers and the team. If you love to get your hands dirty and enjoy finding the root cause, let's have a chat.

Benefits

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