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Fraud Prevention Agent ( Autotrader/KBB)

External
Cox Automotive logoCox Automotive · Remote
Full-timeRemote2d ago
DocumentationSalesforce
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About the role

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, vetera

Requirements

  • Minimum-
  • High School Diploma/GED and 5 years' experience in a related field (fraud prevention, conducting investigations, customer service, risk etc.)
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience;
  • OR 7 years' experience in a related field
  • Strong attention to detail, analytical skills, superior troubleshooting, and problem-solving capabilities. Ability to manage multiple diverse tasks simultaneously.
  • Use sound judgment and ability to deal with customer issues. Proven verbal and communication skills.
  • Proficiency in typing, MS Office Suite, Salesforce, ability to navigate multiple systems
  • Drug Testing

Benefits

Job DescriptionThis is a fully remote USA positionThe scheduling availability needed is any day between Monday -Saturday with rotational Saturdays. 8am-8pm Eastern Standard Time (based on business needs)Working under close to moderate supervision, this role applies defined policies, tools, and procedures to mitigate fraud risk, protect consumers, and ensure marketplace integrity. The position emphasizes accuracy, consistency, and adherence to established guidelines.PRIMARY DUTIES/KEY RESPONSIBILITESConduct digital investigations and research into flagged listings, accounts, and transactions.Analyzes private seller and dealer transactional data to identify patterns indicative of fraud and emerging schemes.Execute actions to reduce fraud exposure (e.g., removals, restrictions, and verification requests).Handles and resolves escalated customer calls and inquiries. Serve as a front-line resource and escalation point for suspicious activity and customer concerns.Reviews documentation provided by customer/dealers and to determine validityAccurately document investigations, decisions, and outcomes in case management systems.Participate in special projects and departmental initiatives as needed.Provide backup support for essential team functions, adapt to changing business needs, and participate in ongoing training to enhance fraud detection capabilities.Perform additional duties and projects as required by the business.Health insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsFlexible scheduleParental leave

Additional Information

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Sr Customer Care Specialist Management Level Individual Contributor Flexible Work Option Can work remotely anywhere in the specified country Travel % No Work Shift Variable

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