GSOC Operator - Swing Shift

About the role

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we're solving for our customers and equally passionate about the company we're building. HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less "noise", we are modernizing what it means for businesses and their employees to truly feel safe. NOTE: This posting is for the swing shift (1:00PM - 9:30PM). Please see our other postings for other shift availabilities.

Responsibilities

• As a GSOC Operator you will be expected to:
• Represent and display the HiveWatch core principles of customer service and professionalism
• Be able to prioritize and make decisions under stress
• Maintain various records of communications and events in a concise manner
• Work collaboratively with HiveWatch's and clients' leadership teams to prepare for, respond to, and recover from all incidents and crisis events that may impact our customers, including their personnel, property, business operations or brand
• Communicate and disseminate information, using established communication vehicles, to key partners using best practices
• Take an active role in position-related projects and utilize experience and judgment to contribute to the on-going evaluation and improvement of operations and systems.
• Maintain composure during critical incidents and emergencies.
• Comply with all HiveWatch rules and guidelines, to include safety rules and guidelines, and maintain strict confidentiality
• Strong written and verbal communications skills across various platforms (email, slack, phone, etc.)
• Ability to generate concise reports from verbal or written sources

Requirements

• Minimum 3 years experience working with or in a communications or operations center, or other related role
• Must be willing to learn unfamiliar technical systems
• Strong customer service/interpersonal skills, especially during times of crisis
• Must have a reliable means of communication (i.e., email, cell phone)
• Must have a reliable means of transportation (public or private).
• Must be willing to sign a confidentiality agreement, and maintain confidentiality at all times
• Must be able to pass a background check and drug screen upon the extension of a conditional employment offer
• Physical and Environmental Conditions:
• The position requires sitting or standing in place for extended periods
• No personal belongings including electronics will be allowed to be with the employee while on shift
• Secure storage will be provided onsite
• Significant computer and screen viewing will be required
• ADDITIONAL INFO :
• Hourly pay range for this position: $23/hr to $28/hr
• Eligible to participate in HiveWatch Equity Incentive Plan
• *Final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.
• BENEFITS & CULTURE:
• At HiveWatch, we're passionate about taking care of our people - and it shows in the benefits we offer. Our team enjoys:
• Comprehensive health coverage: medical, dental, vision, and life insurance
• Cutting-edge work in an emerging field with huge growth potential
• Competitive compensation packages designed to reward top talent
• A modern, newly renovated HQ right on Main Street in El Segundo, CA
• 401(k) with a 4% company match to help you invest in your future
• Flexible paid time off so you can recharge when you need it
• A family-friendly, compassionate culture that values balance and belonging
• At HiveWatch, you are en

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