Sr. Technical Account Manager

Responsibilities

• Priority handling and escalation of critical issues and monitoring of service level compliance
• Technical assistance and recommendations for Enterprise Customers based on data analytics
• Taking a problem management approach, find opportunities for improvement initiatives
• Partner with customer's IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
• Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan
• Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
• Responsible for key event management (e.g. major upgrades)

Requirements

• Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering
• Minimum 5 years' experience in using or supporting Autodesk cloud services (Forma, previously Autodesk Construction Cloud, in particular) for large enterprise clients in a professional services role
• Strong analytical skills and experience working and troubleshooting in enterprise environment
• Expert knowledge in workflows and data exchange
• Experience in delivering on presentations
• Able to manage several projects at a time, setting the right priorities
• Strong communicator and able to build relationships at all levels, taking initiative
• Ability to present technical information to a live or virtual audience
• Technical consulting experience and/or technical project delivery experience with large, demanding clients
• Experience in Autodesk pre-Construction solutions (BuildingConnected, TradeTapp)
• ___________________________________________________
• 26WD99454 Responsable technique de compte senior
• Aperçu du Poste
• Le service « Customer Success » d'Autodesk recherche des experts techniques hautement motivés pour aider nos clients à optimiser leur investissement dans nos produits et à obtenir des résultats commerciaux mesurables.
• Vous rejoindrez le groupe « Technical Adoption and Success » au sein de l'équipe « Customer Technical Success », une équipe qui valorise le développement professionnel et récompense la haute performance.
• Le groupe « Technical Account Management » est en charge de l'expérience de support client et a la responsabilité d'assurer la réussite technique des clients, de stimuler la croissance et de satisfaire les clients.
• Responsabilités
• Traitement prioritaire et escalade des problèmes critiques, ainsi que suivi de la conformité aux niveaux de service
• Assistance technique et recommandations aux clients d'entreprise basées sur l'analyse des données
• Adopter une approche de gestion des problèmes afin d'identifier des opportunités d'initiatives d'amélioration
• Collaborer avec les équipes informatiques et de concept

Additional Information

Job Requisition ID # 26WD99454 French posting follows 26WD99454 Sr. Technical Account Manager Position overview Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Technical Adoption and Success group within the Customer Technical Success team- a team that values professional development and rewards high performance. The Technical Account Management group owns the customer support experience and is responsible for ensuring customer technical success, driving growth, and customer delight.

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