Senior Operations, Sales & Marketing Administrator

About the role

We are a specialist subcontractor in glass polishing and hard surface repair. We work with main contractors on live construction sites, with facilities management teams across commercial estates, and directly with domestic clients to restore glass, frames, and other architectural finishes, saving replacement costs and programme time. We are not a glazing company. We are the team they call when glass and metal work is damaged, or a handover is at risk. This is a true senior administrator role that sits at the centre of the business. You will run the day-to-day operations office, keep our sales pipeline moving, and own the marketing admin that brings in the next jobs. You will report directly to the Director and bethe key link between our site technicians, construction clients, FM account managers, and domestic customers. It is perfect for someone who is highly organised, commercially sharp, and happy switching from a construction programme call to writing a case study in the same morning.

Responsibilities

• Operations
• Schedule and dispatch our surface repair technicians across construction, FM, and domestic jobs
• Manage RAMS, site inductions, toolbox talks and contractor portal compliance
• Track jobs from first call to sign-off, including quotations, purchase orders, variations, and invoicing
• Maintain van stock, consumables ordering and equipment calibration logs
• Act as first point of contact for site managers and FM helpdesks
• Sales Administration
• Qualify inbound leads from contractors, FM providers, and homeowners
• Prepare accurate repair quotations with photos/measurements, follow up, and convert
• Maintain CRM pipeline, update project trackers, and produce weekly sales reports
• Support tender submissions and framework onboarding for FM clients
• Marketing Administration
• Manage website enquiries, Google My Business Profile, and business listings
• Coordinate before/after photography from site teams and build case studies for LinkedIn and socials
• Run email campaigns to QSs, site managers and FM contacts

Additional Information

Senior Operations, Sales & Marketing Administrator Glass Polishing / Surface Repair Specialist Location: Kent - Rochester Employment: 25hrs per week , Permanent Salary: DOE

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