Customer Implementation Partner
External
Agreenspace · Melbourne VictoriaFull-timeOn-site2w ago
MentoringSalesforceStakeholder Management
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Responsibilities
- Own end-to-end customer implementations from onboarding to live trade.
- Manage timelines, risks, governance and customer expectations.
- Coordinate internal teams (Sales, Ops, IT, Customer Service + more).
- Provide clear implementation visibility and regular status updates.
- Drive hypercare support post go-live to ensure smooth transition.
- Identify opportunities to improve tools, frameworks and onboarding ways of working.
Requirements
- Strong stakeholder management and confident facilitation skills.
- Ability to stay calm under pressure and solve problems fast.
- High attention to detail and excellent communication.
- Customer-first mindset with a continuous improvement focus.
- Solid Microsoft Office skills + Salesforce knowledge.
- Logistics/freight experience or project delivery experience (highly regarded).
- Why Apply?
- Because this role sits right at the heart of customer experience where first impressions are made, trust is built, and long-term relationships begin.
- About Team Global Express
- Why TGE
- We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
Benefits
Competitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.An inclusive workplace, works for everyoneOur recruitment processOther things to noteWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.Flexible scheduleParental leave
Additional Information
Want to be the person who turns "deal won" into "customer live"? We're looking for a driven, organised and customer-obsessed Customer Implementation Partner to lead the end-to-end onboarding and implementation of new Freight customers at Team Global Express. This is a fast-paced, high-impact role where you'll own implementation plans, coordinate key stakeholders across the business, remove roadblocks, and get customers trading quickly while delivering a standout onboarding experience that sets the foundation for long-term success.
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