Cluster Director, Learning and Development

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Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. CANDIDATE MUST BE LOCAL TO WASHINGTON D.C. OR BALTIMORE POSITION SUMMARY The Cluster Director of Learning and Development is responsible for delivering, designing, and implementing Learning and Training initiatives that drive performance to extraordinary levels based on the Montage and Pendry Vision, Mission, and Values. Cluster Director of Learning will create a professional and inspiring Learning culture engaging Associates and leaders to communicate and collaborate providing memorable guest experiences. Perfecting the basics, delivering exceptional service and creating Wow's ensuring Montage and Pendry are the resorts | hotels of choice. Create and deliver Leadership Development programs to grow talent, motivate leaders, develop meaningful relationships, and support a talent-based organization through trust and accountability. Support and build rapport with property Leadership teams through business acumen and creative problem solving to drive the properties business performance, desired outcomes and expected results. ESSENTIAL FUNCTIONS LEADING AND ENGAGING ASSOCIATES LEADING SELF: Lives the Montage International Values and acts in a transparent, authentic, and professional manner Viewed as a valued Leader and driver of performance by demonstrating authenticity, humility, respect and credibility through daily interactions and behaviors Self-reflection evaluates and improves individual strengths and development areas Demonstrates an understanding for how they influence the business results Open to feedback and willing to make behavioral changes in order to increase effectiveness with Associates and leaders Values continuous learning as an inherent part of personal and professional development Demonstrates respect for all differences considers others' viewpoints in performing work; contributes to a positive work environment building strong relationships with Associates and leaders LEADING OTHERS: Motivates others, contributing to the performance of a strong team Serves as a role model by demonstrating professionalism and striving for excellence Sets and communicates clear expectations, priorities and standards to all teams Holds all Associates accountable for maintaining job performance standards while being flexible to address individual situations Actively supports Associates by being approachable and engaged in critical work activities and removing barriers for communication and collaboration Follows up on suggestions of Associates and explains reasons behind decisions Recognizes, appreciates and rewards team and individual performance - Magic cards. Creates an environment that fosters energy and engagement making work fun and enjoyable AES result - engages with Leaders and Associates to create action items GUEST EXPERIENCE : Ensuring superior Guest Satisfaction, Medallia, by keeping the guest at the focal point of all activity Drives measurable improvements that considers all the factors that impact the overall guest experience - prepared and empowered to always do the right thing Uses strong knowledge of the guest to develop and implement products and services that meet or anticipate the guest experience Flexible and imaginative in developing solutions that meet the guest's expectations Is a champion of MONTAGE International culture and Values supporting "A Life Well Lived" Evaluates and improves upon the team's strengths and opportunities to maintain the guest experience - seek opportunities to create memories Assist in making decisions and acts based upon satisfying immediate guest/partner needs Work with Associates and leaders to identify and resolve critical factors that hinder guest/Associate service delivery BUSINESS RESULTS : Apply key drivers, practices and processes that support successful business performance, achieving goals and desired outcomes Collaborate with Leaders to develop and implement people strategies that meet the needs and expectations of all stakeholders Support the strategy, tools, and resources to develop Associate skills and grow Leadership capability at all levels of the resort | hotel Creates opportunities to drive innovation Hold teams accountable for results Uses data to tell the story Workday - refined skills and knowledge in the system Enroll and track course completions Monitors Compliance com

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