Technical Support Specialist

About the role

Schedule Engine is looking to hire Technical Support Specialists who pride themselves on providing world-class client experiences. As a technical support specialist, you love being the front-line contact and #1 support for our clients. You are able to quarterback supporting our clients from your first interaction through to completion with style and grace. You are the client's friend, mentor, liaison, information provider, and overall right-hand throughout their relationship with Schedule Engine. While this role will primarily maintain normal office hours, given the on-call nature of support, we expect employees to be flexible and open to address issues outside of normal office hours. Why work with us? Working at Schedule Engine means collaborating with experienced, people-first leaders with a clear vision and a track record of success, as well as the close-knit camaraderie of a team of highly talented and motivated coworkers. We offer a collaborative, positive working environment where we encourage employees to balance productivity with the need to recharge the batteries. And of course, you get paid pretty well - we offer competitive compensation packages, including equity, performance-based incentives and competitive benefits for full time employees. Schedule Engine values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.

Requirements

• Technical skills/experience: Microsoft SQL Server, Windows Server operating systems, Networking, VPN, & firewall configuration, Remote connection technologies (RDC, RDP, LogMeIn, etc), Javascript & HTML
• Proven customer support, client service, or direct client-facing experience and skill.
• Hungry to be part of something new, innovative and industry-changing - understanding the work and focus that requires.
• Strong contact handling skills across phone, live chat, and email is essential, including active listening, grammar, spelling, and typing speed.
• Familiarity with CRM systems and practices.
• Customer-oriented, with an ability to adapt and respond to different personalities.
• Excellent communication and presentation skills. Ability to multitask, prioritize and manage time effectively.
• Completed 2+ years of college or university (BA preferred).
• *Bonus points if you have experience in the home services space.

Additional Information

About Schedule Engine Do you want to reinvent a trillion-dollar industry? Schedule Engine is a radically better home services platform combining world-class technology and next generation service solutions. We are reshaping the experience for both consumers and businesses in the trillion-dollar home services industry. Being radically better requires new end-to-end solutions for both consumers and technicians. Schedule Engine has experienced exponential growth because of our commitment to evolve the industry, our determination to be a positive force, and our passion for groundbreaking technology. Joining Schedule Engine now is a once in a lifetime career opportunity for anyone passionate about making a difference and making history in consumer technology. Note: All Schedule Engine offices are currently closed due to the coronavirus pandemic. As of Jan 2021, we plan to reopen offices in early Q3 and will expect most employees to work onsite at least 3-4 days per week.

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