Engineering Operations Technician, DCC Communities

Responsibilities

• Supervise contractors who perform servicing or preventive maintenance
• Perform limited maintenance tasks to include: filter changes, battery system PMs, and Rack PDU & Rack ATS replacements
• Perform root cause analysis for operational issues
• Troubleshoot facility and rack level events
• Ensure all personnel on-site follow safety protocols
• Work on-call and a rotating schedule as needed
• Take daily operational readings and provide metrics reporting to senior engineers
• Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization
• Physical Requirements:
• All physical requirements are expected with reasonable accommodations
• Walk job sites in uneven terrain
• Work at heights and from ladders
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or craw
• Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more
• Carry objects weighing up to 49 pounds for short distances
• Work shifts longer than eight hours in duration
• Respond to off hour emergency calls
• Maintain balance and perform construction tasks while on a ladder
• Coordinate body movements when using tools or equipment
• A day in the life
• Day in the Life of an EOT I
• Tasked with driving innovation while reducing operational costs in the facilities.
• Drive projects with moderate complexity.
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs, rack decommissioning, operational readings and facility management.
• Provide key performance indicators to senior engineers.
• Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
• Ensure all safety procedures are adhered to while performing work.
• Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.
• Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
• Maintain data center critical infrastructure equipment ensuring 99.999% uptime of the world's largest cloud computing portfolio.
• Role may support more than one location/site.
• Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
• Regularly lift and/or move up to 39 pounds unassisted and participate

Requirements

• tasked with driving innovation while reducing operational costs in the facilities.
• drive projects with moderate complexity.
• assist in troubleshooting of facility and rack-level events within internal service level agreements (sla).
• perform rack installs, rack decommissioning, operational readings and facility management.
• provide key performance indicators to senior engineers.
• responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
• performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
• ensure all safety procedures are adhered to while performing work.
• perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.
• work schedule changes depending on specific site needs. shifts can be up to 12-hours and may rotate on a predefined schedule. some locations have on-call rotations.
• maintain data center critical infrastructure equipment ensuring 99.999% uptime of the world's largest cloud computing portfolio.
• role may support more than one location/site.
• walk job sites in uneven terrain. maintain balance and perform construction tasks while on a ladder
• regularly lift and/or move up to 39 pounds unassisted and participate

Additional Information

Amazon Web Services (AWS) is currently hiring for an Engineering Technician to support our data centers. The Engineering Technician will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Engineering Technician will be responsible for ensuring the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. The Data Center Engineering Technician will continue to maintain high reliability and performance while keeping operating costs in facilities at a minimum. Engineering Technicians are Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot, Data Center Operation's Mission Critical Facilities, which includes stand-by diesel generators and related fuel systems, as well as three phase electrical systems such as: switch gear, UPSs, PDUs, wet cell batteries and associated systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, & motors. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities

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