Centre Swim School Lead

Responsibilities

• Manage, grow, and review diverse swim school programmes.
• Focus on pupil progression and attainment.
• Drive income and retention.
• Oversee and impact lesson delivery and quality.
• Manage, mentor, and develop your team of swimming teachers.
• Recruit new teachers.
• Deliver first-class customer service.
• Deal with customer queries and complaints.
• Create a positive customer journey.
• Utilise marketing resources to promote products and engage customers and staff.
• Oversee the school swimming programme and pupil attainment.
• Engage in community agendas.
• Support mobilisation and demobilisation as required.
• As a leader in the leisure industry, we can also offer opportunities to progress your career and broaden your job variety, like nowhere else.
• What you need:
• Be a fully qualified swimming teacher.
• Hold a Level 2 Certificate in Teaching Swimming (STA or Swim England/Swim Wales/Swim Scotland/Swim Ireland).
• A real focus on customer service.
• Passion and personality.
• Knowledge of health and safety.
• Be a great team player.
• If you've worked with CoursePro, it would be beneficial but not essential.
• As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation in which to build a career!
• The basics:
• This is a part-time, permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
• We are an accredited Living Wage employer with industry-leading pay rates.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is Values-driven, not Profit-driven. We work hard to benefit the communities we operate in.
• As a staff-owned organisation, you will have the opportunity to join the Society and take a stake in your business.
• Additionally, GLL offers employees a range of employment benefits:
• Access to a pension scheme.
• Health Assurance and access to Counselling services.
• Access to the tax-efficient Ride to Work bicycle purchase scheme.
• Free annual eye tests.
• Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner. This includes GLL Extras!
• GLL Society benefits (if you choose to join the Society after your probation period) include:
• The right to stand for the Society board and to vote for board members to represent you.
• Access to team-building and fun events such as treks, concerts, and outings.
• Access to a range of benefits exclusive to our people - ask your line manager for details or check out the Intranet.
• About GLL:
• Our people are from the communities we serve, and they help us make real changes in their local area.

Additional Information

GLL is looking for a Centre Swimming School Lead to work at Tadworth Leisure & Community Centre. If you have the skills and ambition to join us as a Centre Swimming School Lead, there has never been a more exciting time to join us. This is more than a Centre Swimming School Lead job; it's a career. As a Centre Swimming School Lead, you will serve as the link among our customers, swimming teachers, and the leisure centre team. You will be responsible for a centre's swim school programmes, including school swimming and all other swim school course products. This key role provides technical support to the centre teams to ensure the smooth running of the lessons and a high-quality, consistent level of customer service. Your role will bring organisation and structure to the swim schools as you develop a plan to manage the programme, lead and inspire your swimming teachers, and increase income and the number of pupils learning to swim. This role offers a real opportunity to affect positive change and get closer to GLL's National Aquatics Team. You'll no doubt be an experienced swimming teacher looking for the next stage in your career, and be full of ideas on how to make things better. We'll offer in-house training to support you with your role, as well as development opportunities such as 'train the trainer' and the STA Tutor training programme.

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