Revenue Enablement Program Manager

About the role

The Revenue Enablement Program Manager is a builder-operator role for someone equally energized by designing the systems that make enablement work and owning the programs where that infrastructure matters most. Hex is growing fast, and Revenue Enablement is a strategic priority for the business. The work you do here directly shapes how new hires ramp, retain knowledge, and successfully execute in the field. This role is the connective tissue between foundational enablement systems and day-to-day field execution, and we're building it at a moment when AI is redefining field productivity, freeing sellers to focus on strategic work and deliver world-class customer experiences. You will work directly with the Head of Revenue Enablement to set priorities and shape the function, supporting a revenue org that spans SDRs, AEs, Sales Engineers, Customer Engineers, and Product Experts. You partner closely with Revenue Leaders, RevOps, and Product Marketing across everything you build. You own the full loop: design the system, launch the program, inspect what's landing, and improve it based on data and field signal. This is a high-ownership role with a lot of white space. Location: This role is based in our NYC or SF offices, with 2x weekly in-office expectations for candidates in those locations. We're also open to remote candidates with strong GTM enablement and systems experience

Responsibilities

• Knowledge architecture
• Own and continuously improve Hex's centralized knowledge base as the single source of truth sellers trust and actually use
• Design a push-and-pull information model: proactively surface the right content at the right moment while building a self-service system sellers can trust when they need it fast
• Establish standards for how content is created, maintained, accessed, and retired - and hold those standards as the business evolves
• Partner with PMM and Marketing on content review cadence and ownership; you are the accountability layer, not the primary content creator for all assets
• Systems and workflow infrastructure
• Design and build workflows across the GTM tech stack (Hex, Gong, SFDC, Notion, AI tools) in close partnership with RevOps, embedding execution standards directly into how sellers work every day
• Automate reinforcement signals, certification triggers, and coaching prompts so behavior change doesn't depend on manual follow-through
• Surface actionable insights to managers so coaching is proactive, not reactive
• Build coaching, information sharing, and certification automations at the right moment, creating a scalable self-service enablement model
• Track ramp progression, field execution, and program effectiveness to understand what's working and why
• New Hire Onboarding
• Own Sales Onboarding end-to-end: scope, curriculum coordination with SMEs, milestone tracking, certifications, and continuous iteration based on metrics and field feedback
• Build a scalable experience that combines structured learning with just-in-time, in-workflow enablement
• Create visibility into ramp progression, gaps, and leading indicators in partnership with RevOps and the Data team
• About You:
• 4 to 6 years in sales, sales engineering, enablement, or RevOps at a B2B SaaS company
• You have built workflows or operational systems before, not just run programs
• Experience owning programs end-to-end: scoped, launched, measured, and iterated
• Comfortable across the GTM tech stack (CRM, Gong, Notion, AI tools) and able to connect them without being handed a roadmap
• Proactively experiments with AI tools to drive efficiencies
• Genuinely curious about how sellers work and what gets in their way; field credibility matters to you
• High ownership; you identify what needs fixing and move without waiting to be told
• Thrives in ambiguity; brings structure to messy environments without over-engineering them

Requirements

• Experience instrumenting onboarding or ramp metrics
• Background in knowledge systems, content governance, or internal tooling
• About Hex
• In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time of

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