Technical Sales Support

Benefits

Additional Information

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities, and our diverse businesses and cross-border networks enable you to explore your potential and thrive. Job Summary We are seeking a highly motivated Technical Sales Support - Ground Support professional to join our Southeast Asia team based in Indonesia. This is a dynamic, dual-function role combining onsite technical support and sales/business development, working closely with major mining operations. You will play a key role in supporting underground ground support contracts while also driving growth across the Indonesian territory through technical expertise and strong customer engagement. MAIN RESPONSIBILITIES Technical & Site Support Provide rostered onsite support (approx. 2-3 weeks per cycle) for ground support operations and contract management. Ensure delivery against contract KPIs, quality standards, and safety requirements. Conduct underground trials, pull tests, installation audits, and provide detailed reports. Support product selection, application, and troubleshooting for ground support systems. Deliver training programs to end users on installation and product application. Maintain strong collaboration with site stakeholders and act as a key technical contact. Sales & Business Development Identify and pursue new sales opportunities and product applications. Support territory sales strategy and contribute to technical sales programs. Conduct customer presentations, demonstrations, and technical workshops. Build and maintain relationships with key stakeholders across mining operations. Analyse competitors and market trends to support positioning strategies. Assist with quotations, forecasting, reporting, and CRM/ERP activities. Continuous Improvement & Safety Promote a strong EHS (Environmental, Health & Safety) culture and Zero Harm mindset. Participate in process improvement initiatives for contract and operational efficiency. Investigate product performance issues and drive corrective actions. Contribute to innovation and continuous improvement within the business. COLLABORATION WITH OTHER BUSINESS LINE As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions and factories. Direct report to Business Line Manager Ground Support. HEALTH & SAFETY Champion a proactive and visible commitment to Sandvik's Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority. Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives. Provide adequate resources, policies, and systems to support EHS performance and continual improvement. Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance. Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents. Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders. Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements. Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation. PREFERRED ENVIRONMENT & MOBILITY Willingness to travel up to 60% across Indonesia Ability to work underground at mining and construction sites Bahasa Indonesia and English proficiency preferred. EXPERIENCE & QUALIFICATIONS Qualifications & Experience Degree in Geotechnical, Geological, or Mechanical Engineering Proven experience in underground mining operations Strong understanding of ground support products and applications Experience as a Geotechnical Engineer or Geologist Skills & Attributes Strong technical, analytical, and problem-solving skills Excellent communication and presentation abilities Ability to work independently and within cross-functional teams Customer-focused with a strong drive for results and relationship management Proficient in Microsoft Office and ERP systems Intermediate English proficiency (CEFR Level B1). If you're ready to take your career to the next level in a challenging and rewarding mining environment, we want to hear from you. Why Join Us? Work with leading mining customers and advanced ground support technologies. Be part of a high-performing, safety-driven culture. Exposure to both technical operations and commercial strategy. Opportunities for career growth across Southeast Asia. Only candidates who meet the qualifications will be processed. Our Culture We conduct business in a sustainable and responsible manner. To achieve t

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