Outbound Sales Specialist

About the role

Turn conversations into conversions. Drive revenue through every customer touchpoint. Department: Customer Experience & Revenue Type: Full-Time | Remote Reports To: Customer Service Manager ABOUT AJ MEDIA We're AJ Media - an ecommerce growth agency behind fast-scaling brands and we're on a mission to hit $100M in revenue this year, and we're building the A-team to make it happen. If you're someone who gets energy from talking to people, closing deals, and genuinely helping customers find what they need - read on. THE OPPORTUNITY As our Outbound Sales Customer Service rep, you're not just answering questions - you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands. WHAT YOU'LL DO Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone Execute outbound sales campaigns designed to increase repeat purchase rate and customer LTV Identify upsell and cross-sell opportunities based on customer purchase history and preferences Partner with the retention team to align outbound messaging with active promotions and campaigns Log all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar) Hit and exceed weekly/monthly sales targets and KPIs Collect and relay customer feedback to marketing and product teams to improve offers WHO YOU ARE You've got 1-3 years of outbound sales, telemarketing, or customer success experience (ecommerce a big plus) Can hit our monthly quota - competitive enough to improve the quota every month You're a natural communicator - warm, persuasive, and genuinely curious about the people you talk to You thrive with targets and you're not afraid of rejection - you see every 'no' as data You're tech-savvy with CRM tools, helpdesks, and sales platforms You can think on your feet, handle objections smoothly, and adapt your tone across channels You bring energy, accountability, and a competitive drive to everything you do BONUS POINTS IF YOU HAVE Experience in DTC ecommerce brands (Sales team) or high-growth startups Familiarity with Gorgias, Checkout Champ, Shopify, or Aircall Track record of exceeding sales quotas in a remote environment WHY JOIN US Uncapped commission - your earnings grow with your performance Work with a fast-moving, results-obsessed team building category-defining brands Clear career path into senior roles 100% remote - work from wherever you do your best work Competitive salary + commissions Benefits: paid leaves, allowances, HMO Access to training, playbooks, and mentorship from experienced ecommerce operators

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