Case Manager for the Division of Tenant and Owner Resources

Responsibilities

• Your Role:
• Manage a caseload of assisted or applicant households
• Initial voucher application screening
• Determination and verification of eligibility
• Client briefings (internal and external meetings)
• May perform community outreach to assist Section 8 participation
• Prepare and send appropriate correspondence, track responses
• Document case files and electronic records, file preparation
• Rent calculations
• Review of yearly recertification's of household composition and income/asset information
• Demonstrate ability to manage multiple cases while prioritizing cases for processing
• Attend mandatory trainings
• Preferred skills:
• Excellent Communication Skills (both orally and in writing)
• Strong Customer Service Focus
• Computer Proficiency
• Bilingual a Plus
• Section 8 or other Rental Subsidy experience a Plus
• COMMUNITY ASSOCIATE - 56057
• Qualification Requirements
• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Benefits

Additional Information

About the Agency: The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. - We maintain building and resident safety and health - We create opportunities for New Yorkers through housing affordability - We engage New Yorkers to build and sustain neighborhood strength and diversity. Your Team: At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD's rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Cityofnewyork? Share your experience