App Support Engineer

About the role

Senior associate providing 1st‑shift L2/L3 application support for business platforms. Focuses on incident resolution, functional troubleshooting, and smooth handoffs between shifts.

Responsibilities

• -Resolve application incidents and service requests
• Perform functional and technical triage
• Support access, configuration, and data issues
• Validate data using SQL or reports
• Support SaaS platform issues and vendor escalations
• Assist with releases and off‑hours changes
• Document fixes and update knowledge base
• Provide clear handoff to 2nd shift

Requirements

• ✓ Application support experience (L2/L3)
• ✓ SaaS platforms (HR / Finance / CRM / Marketing)
• ✓ SQL querying and data validation
• ✓ Understanding of integrations and batch processes
• ✓ ServiceNow ticket handling
• Adobe AEM functional exposure
• Compliance or finance application experience
• Basic scripting or automation exposure

Additional Information

Techwave , we are always in an exercise to foster a culture of growth, and inclusivity. We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life. People are at the core of everything we do. Who are we? Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. We believe in enabling clients to maximize the potential and achieve a greater market with a wide array of technology services, including, but not limited to, Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of things (IoT). Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses accelerate their growth. Plus, we're a team of dreamers and doers who are pushing the boundaries of what's possible. And we want YOU to be a part of it. Job Description Role: App Support Engineer Experience: 5-8 yrs Location: Hyderabad

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at techwave? Share your experience