Director, Fraud Integrity & Revenue Optimization

About the role

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we're the team behind Money Mart-Canada's largest non-bank branch network-and a leader in financial solutions for underserved communities. From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it. At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people. We've Got You Covered Compensation Philosophy: Our strategy is simple-we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose. Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success. Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges. Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you're set for the long haul. Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day. Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions. The Job: Director, Fraud Integrity & Revenue Optimization This role is accountable for leading MFSG's fraud risk, authorization, adjudication, and loss prevention functions across Canada and the U.S. As Director, you will own decision integrity across high-risk transactions, ensuring that revenue is protected, fraud is proactively mitigated, and operational controls are consistently enforced. You will operate at an enterprise level-connecting risk strategy, field execution, and technology enablement-to strengthen how we detect, decide, and respond to risk.

Responsibilities

• Enterprise Risk & Decision Integrity
• Oversee authorization and adjudication frameworks to ensure consistent, policy-aligned decisioning
• Improve accuracy and reliability of financial decisions across high-risk transactions
• Strengthen controls that directly impact revenue protection and fraud exposure
• Fraud Prevention & Loss Mitigation
• Lead end-to-end fraud detection, investigation, and loss prevention efforts
• Identify systemic vulnerabilities and implement durable fixes
• Reduce preventable losses through better controls, insights, and execution discipline
• Revenue Protection & Optimization
• Ensure decision quality supports accurate fee capture and minimizes leakage
• Balance risk controls with business performance and customer impact
• Improve outcomes by refining policies, workflows, and exception handling
• Operational Excellence & Automation
• Introduce automation to streamline manual review, authorization, and investigation workflows
• Reduce turnaround times and operational friction through intelligent process design
• Partner with Technology teams to enhance monitoring, controls, and system rules
• Risk Intelligence & Governance
• Own risk reporting and deliver clear, actionable insights to senior leadership
• Lead governance routines for escalations, incidents, and emerging risk patterns
• Translate data into preventative strategies that strengthen enterprise controls
• Cross-Functional Influence
• Work closely with CX, Stores, Risk, IT, Finance, HR, and Legal to align on risk priorities
• Drive consistency in how risk is managed across channels and regions
• Influence decisions that shape both operational and strategic outcomes
• Leadership & Culture
• Build and lead high-performing teams across multiple risk domains
• Establish a culture grounded in accountability, integrity, and sound judgment
• Develop leadership capability and ensure strong succession planning
• What You'll Bring to the Table
• Deep experience in fraud risk, financial operations, or integrity-focused functions
• Proven leadership in managing complex, high-stakes operational environments
• Strong judgment in balancing risk, revenue, and customer impact
• Experience building or improving authorization, adjudication, or loss prevention frameworks
• Track r

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