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Senior Site Reliability Engineer

External
Zuora logoZuora · Chennai, India
Full-timeOn-site2mo ago
AWSForecastingGrafanaIAMIncident ResponseKafka
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About the role

We're hiring a Senior Site Reliability Engineer to lead reliability strategy and drive AI-powered automation at scale . This role involves owning complex systems, shaping architecture, and influencing cross-functional teams. You'll: Define and evolve SLOs, SLIs, and resilience patterns Build AI-driven automation for detection, remediation, and forecasting Lead cloud infrastructure and Kubernetes platforms Drive incident response and operational excellence Mentor engineers and influence org-wide reliability practices About You 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations. Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch. Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance. Strong programming and automation skills using Python and Shell; experience building production-grade automation systems. Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting. Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments. Demonstrated ability to work independently on complex, ambiguous problems with broad organizational impact. Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives, including setting technical direction, influencing design decisions, and mentoring engineers to deliver measurable outcomes at scale. AI & Automation Expertise Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering. Experience integrating AI capabilities into monitoring, alerting, incident response, or workflow automation systems. Strong understanding of how AI can be safely and effectively applied in production environments.

Requirements

  • Experience with advanced observability platforms (Prometheus, Grafana, ELK, or similar) enhanced with AI-driven insights.
  • Familiarity with predictive analytics, anomaly detection, or AIOps platforms.
  • Experience influencing architectural decisions at a platform or product level.
  • Prior experience operating in a 24/7, global, high-availability SaaS environment.
  • The Team

Benefits

Zuora offers a comprehensive total rewards package designed to support ZEOs' wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programsMedical, dental, and vision insuranceGenerous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end breakPaid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)Learning & development stipend to support ongoing growthOpportunities to volunteer and give back, including charitable donation matching where availableMental wellbeing resources and support*Benefits may vary by location; details will be shared during the interview process#ZEOLife at ZuoraZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:Collaborate deeply across teams and regionsLearn constantly and iterate oftenBuild an inclusive, high-performance culture where people feel inspired, connected, and valuedOur Commitment to an Inclusive WorkplaceThink, be and do you.At Zuora, different perspectives, experiences, and contributions matter - everyone counts.Health insuranceDental insuranceVision insuranceFlexible schedulePerformance bonusParental leave

Additional Information

About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models - from subscriptions and usage-based pricing to AI-driven and outcome-based offerings - helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We've led the Subscription Economy for more than a decade. Now we're evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

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