Operational Communication and Projects Manager

Responsibilities

• Own the master plan:
• Manage and coordinate the central activity plan across restaurants, kiosks and support teams
• Prioritise, sequence and align initiatives across the business
• Act as the single coordination point for cross-functional activity
• Balance ambition with reality:
• Manage operational capacity and protect frontline teams from overload
• Ensure plans are realistic, deliverable, and set up for success
• Identify risks early and adjust plans accordingly
• Drive structure & governance:
• Establish clear ways of working, timelines and governance frameworks
• Ensure every initiative follows a consistent path from planning to rollout
• Embed discipline and operational readiness standards
• Own risk & issue management
• Maintain a clear, central view of operational risks
• Escalate issues early and work with teams to resolve them
• Provide visibility and confidence to senior stakeholders
• Create clarity through data & systems
• Own key operational tools and improve data accuracy
• Simplify reporting and eliminate duplication
• Ensure everyone is working from the same version of the truth
• Bring teams together
• Work cross-functionally with Ops, Marketing, Supply Chain and beyond
• Align stakeholders on priorities and timelines
• Challenge constructively where plans create risk
• We're proud to offer:
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance

Additional Information

Operational Communication and Projects Manager Field based - Wonderfield Group Contract: Full Time Salary: £50,000 - £60,000 Contracted Hours: 40 Keep it sharp. Keep it moving. Make it happen. At Wonderfield Group, we're on a mission: Better Food for Everyone, The Japanese Way. We're growing fast-more locations, more channels, more innovation. To keep up, we need someone who can bring clarity to complexity and structure to scale. Enter: Central Operations Manager - the role that keeps everything aligned, prioritised, and landing brilliantly across the business. ABOUT YOU: You're organised, proactive, and love making complex things simple. You probably bring: Experience in multi-site operations Strong planning, coordination, or programme management skills The ability to influence without authority and align multiple teams A sharp eye for detail and the ability to juggle competing priorities Bonus points for: Franchise or multi-brand experience Familiarity with operational or project management tools Exposure to governance or change frameworks Your style: Structured but pragmatic Clear, straight-talking communicator Collaborative, but confident to challenge Proactive problem-solver with high ownership Calm, resilient, and energised by fast-paced environments

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