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Resident Liason Officer

External
Anglian Building Products logoAnglian Building Products · Al15ug
£30K/yrFull-timeOn-site1mo ago30+ days old, may be filled
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Responsibilities

  • Act as the main liaison between residents and the project team.
  • Inform residents about upcoming work, schedules, and any potential disruptions.
  • Handle queries, concerns, and complaints in a professional manner.
  • Ensure access arrangements are in place for window installations and repairs.
  • Identify and assist vulnerable residents who may need additional support.
  • Conduct site visits and monitor resident satisfaction.
  • Keep accurate records of interactions, feedback, and issues.

Requirements

  • Previous experience in a Resident Liaison, Customer Service, or Tenant Support role.
  • Strong communication and problem-solving skills.
  • Ability to build positive relationships with residents and project teams.
  • Knowledge of social housing, construction, or property maintenance (preferred).
  • A proactive and empathetic approach to customer care.
  • Full UK driving license

Benefits

Competitive SalaryPension33 days holiday, plus have your birthday offCar AllowancePaid time off annually to volunteerComprehensive health & well-being benefits including cycle to work scheme, heavily discounted gym memberships and free access to mental health first aidersHeavily discounted group discount scheme on all productsGroup Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailersOpportunity to work with a forward-thinking and supportive team.Career development and continuous learning opportunities.Take the next step in your career by applying today!Important Information About Right to WorkIf you're unsure about your eligibility, you can find helpful information on the UK government website. Thank you for your understanding

Additional Information

Are you a people-focused professional with excellent communication skills? Do you thrive in a role where you can make a real difference to residents while ensuring smooth project delivery? If so, we have the perfect opportunity for you! We are currently seeking a dedicated Resident Liaison Officer (RLO) to join our growing team, supporting our window servicing projects and helping us maintain strong relationships with residents and stakeholders. As a leading commercial window servicing company, we work with both businesses and residential buildings to deliver high-quality repairs, replacements, and maintenance. In this role, you will act as the key point of contact between our company, residents, and stakeholders-ensuring clear communication, minimising disruption, and providing outstanding support throughout the project lifecycle.

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