Mercedes Parts Advisor

About the role

Mercedes-Benz of Farmington is a world-class, "Best of The Best" award winning dealership. We're driven by our values; We are a Competitive group - We want to WIN. We are Adaptable - Willing to change if there is a better way to deliver a great experience for our guests. We are Consistent - We do it right or fix it fast. We are Respectful - Teamwork is key to our success. And finally, we want to demonstrate Empathy - The power of authentic connection. We're building a world-class team - we operate out of the nicest Mercedes-Benz dealership in Utah, equipped with great employee and guest amenities, including an in-house work-out facility. Our organization is a place with limitless advancement opportunities...if you're looking for a home, not just a job, we hope you will consider Mercedes-Benz of Farmington.

Requirements

• As our business continues to grow, we need an experienced and enthusiastic Parts Advisor to join our team. We are focused on delivering an excellent customer experience and creating long term, repeat business relationships with all of our customers.
• Punctual and regular attendance.
• Handle orders and request for information efficiently via telephone and over-the-counter customer by understanding the manufacturer's parts system and ordering procedures.
• Responsible to accurately specify and identify parts needed to meet customer requirements, so that number of parts returns due to errors is low.
• Promote the sale of appropriate parts and accessories by accurately identifying the customer's needs and promoting the benefits of using genuine OEM parts.
• Maintain accurate sales and inventory records of all invoiced items. Accurately cost out parts and accessories on counter tickets and repair orders.
• Generate goodwill by greeting and serving every customer anywhere on dealership property courteously and promptly. Listen for and answer phones in expedient manner.
• Provide a high level of personal service to internal, wholesale, and retail customers by assisting them in identifying and obtaining needed parts.
• Establish on ongoing support relationship with wholesale customers by answering questions and assisting them in obtaining needed parts.
• Follow-up on special order items; notify the customer and technician when received.
• Follow-up the sales process by issuing parts and accessories to technicians and preparing and pulling orders for delivery and will call.
• Record lost sales due to unavailability of parts.
• Ability to facilitate online transactions for Parts including, but not limited to Amazon and Ebay.
• Adhere to QMS/EXCELL guidelines and programs.
• Maintain the appearance and cleanliness of counters, displays, shelves, bins, and customer contact areas by following good housekeeping procedures.
• Maintain a good working relationship with peers, Service Advisors, Technicians, Shop Foreman, and other managers to effectively, efficiently, and positively communicate ideas and information.
• Required Skills & Qualifications
• High School Diploma or equivalent work experience.
• Strong written and oral communication skills.
• Must be self motivated and be able to work without direct supervision.
• Dress appropriately and maintain professional appearance.
• Must possess and maintain a valid driver license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).
• Ability to drive manual transmission vehicles.
• Why Mercedes-Benz of Farmington:
• We offer comprehensive training
• Employees are eligible for discounts on vehicles, parts, and service
• On-site Gym
• Comprehensive medical, dental and vision coverage
• Health Savings Account
• Company provided life insurance
• Paid vacation, sick, and bereavement (Benefit Days UT)
• 401(k) with company match
• Short and long-term disability insurance
• Accident, critical illness, optional life, and hospital indemnity insurance
• Employee Assistance Program that offers counseling, financial or legal sessions
• Pet Insurance
• Please no phone calls or in person submittals - All applications must be completed and submitted online - We will review your resume and be in contact with you should it fit our current needs and requirements.
• Apply online at careers.schomp.com .
• Schomp Wallace Automotive Group is an Equal Opportunity Employer

Benefits

Additional Information

Job Description: Location: 555 N West Bourne Circle, Farmington, Utah 84025 Employment Type: Full Time Position Type: Commissions

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