Tournament Account Manager (Client Ticket Portal) - Rugby World Cup (Fixed Term)

Responsibilities

• Direct responsibility for overseeing the management of a specific client base to develop and maintain excellent client relationships whilst ensuring that all contractual obligations are understood and achieved . From time to time this client base may be amended due to business needs.
• Build, check and QA test events prior to on sale, working closely with the client to ensure strong communication is maintained and that all requirements are met. P articipate in on sale calls where necessary .
• Meet and exceed the client service level agreements and educate clients within procedural guidelines or product updates/new features to ensure a complete solution to their service or technical questions.
• Work closely with the Marketing Department, developing marketing initiatives specific to client needs in order to maximise ticket sales. You will also be required to develop post event reports, event analysis and provide recommendations for future events.
• Manage stakeholder ticket inventory, ensuring accuracy and responsiveness in a fast ‑ paced environment where allocations evolve dynamically during tournament operations.
• Lead the coordination and execution of responses to stakeholder feedback and queries we get through from the client
• Support decision ‑ making and execution of stakeholder ticket distribution
• You will actively support new initiatives and product developments to the client across all TM products. This may include providing initial troubleshooting techniques to identify the root cause of the is

Benefits

Additional Information

Job Summary: JOB DESCRIPTION - TOURNAMENT ACCOUNT MANAGER Location: Sydney, Australia Division: Ticketmaster Australia / Ticketmaster Sport Line Manager: Project Implementation Manager Contract Terms : Fixed Term concluding November 2027 THE TEAM The Tournaments team are responsible for the delivery of exceptional ticketing service to clients (Promoter) through the effective management of client requirements. Working closely and collaboratively with the client and internal stakeholders ensuring systems and processes are delivered to ensure not only a positive client experience but also a positive customer experience . The team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximise sales. THE JOB The Tournament Account Manager works as a team member within the Tournaments team sharing knowledge, information and valuable client feedback with other colleagues to assist in the formulation and implementation of strategies that create an outstanding ticketing service to our clients. The Tournament Account Manager is responsible for the development and maintenance of all events and information sold through Ticketmaster for the Rugby World Cup 2027 tournament. The team are specifically responsible for the building of events, advanced event configurations, event amendments management, inventory changes, price changes/ promotions and event quality assurance . The Tournament Account Manager team provide a professional, timely service, taking ownership of issues and requests with a client -focused approach . The Tournament Account Manager must maintain and nurture client relationships to ensure their ongoing development by providing optimum benefits from Ticketmaster technology and marketing initiatives.

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