Client Support Manager

About the role

Lead and manage a team of Allocators and Client Support Agents, providing coaching, guidance, and ongoing development Drive strategies that deliver exceptional customer service and support across all client touchpoints Build and maintain strong, lasting relationships with clients by understanding their needs and proactively addressing concerns Work closely with Sales and Operations teams to ensure smooth coordination of all client interactions and transactions Identify opportunities to improve processes, systems, and service delivery while partnering with internal stakeholders to implement enhancements Contribute to business performance through strong leadership, collaboration, and customer-focused decision making About you: Proven leadership experience, with a track record of managing and developing teams Strong communication and interpersonal skills, with the ability to build relationships at all levels A proactive, problem-solving mindset with strong analytical capability Able to manage multiple priorities and perform in a fast-paced environment Experience in customer service, client support, or a related field (minimum 3 years) Experience in the construction or building materials industry (highly regarded but not essential)

Benefits

Additional Information

At Hymix, we are striving to become Australia's most trusted concrete supplier. We're looking for a driven leader to help shape the future of our Northern Region business. As a Client Support Manager, you will play a key role as part of the Hymix Executive Team, leading our client support function and ensuring we consistently deliver exceptional service and seamless experiences for our customers.

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Company Intel

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