ServiceNow CRM Developer/Administrator

Responsibilities

• You will:
• Solution Architecture & Development: Lead the end-to-end design and implementation of ServiceNow CRM modules
• Advanced Scripting: Write high-quality, reusable code using JavaScript, Glide API, Script Includes, Business Rules, and UI Actions.
• Integration Leadership: Architect and build complex integrations using Integration Hub, REST/SOAP APIs, and MID Servers to connect ServiceNow with external systems (e.g., s, salesforce, JIRA).
• Workflow Automation: Design sophisticated workflows using Flow Designer and Virtual Agent, incorporating GenAI capabilities where applicable to enhance user experience.
• Platform Governance: Manage Update Sets, lead platform upgrades, and perform code reviews to ensure compliance with ServiceNow best practices and "Clean Core" principles.
• Stakeholder Collaboration: Act as a technical consultant to Product Owners, translating high-level business requirements into technical roadmaps.
• Mentorship: Provide technical guidance and mentorship to junior and mid-level developers, fostering a culture of continuous learning.
• What you'll need to succeed in this role
• Experience: 10+ years of hands-on experience in any Customer Relationship Management development and administration in an enterprise environment; at least 2 years' experience low code cloud-based SaaS platform; ServiceNow experience is plus
• Education: Master's degree in Computer Science, Information Technology, or a related field.
• Languages: Expert-Level JavaScript, XML, HTML/CSS
• Frameworks: ServiceNow modern JavaScript framework or similar Angular JS or React JS
• Modules: Deep knowledge of Customer Relationship Management (CRM) and IT Service Management in general
• Tools: Proficient in ServiceNow Studio, Automated Test Framework (ATF), and Performance Analytics or similar IDE and testing tools
• Workflow Automation: Design sophisticated workflows using Flow Designer and Virtual Agent, incorporating GenAI capabilities where applicable to enhance user experience or similar tools like camunda experience
• Advanced Scripting: Write high-quality, reusable code using JavaScript, Glide API, Script Includes, Business Rules, and UI Actions
• Customer-Centric Mindset: Ability to view the technical platform through the lens of the end-customer.
• Problem Solving: Ability to translate complex business "asks" into "out-of-the-box" (OOTB) ServiceNow features to avoid technical debt.
• Analytical Thinking: Ability to troubleshoot complex platform performance issues and script errors.
• Communication: Excellent verbal and written skills; ability to explain technical debt and architectural trade-offs to non-technical leaders.
• Adaptability: Eager to learn and implement the latest "Yokohama/Zurich" release features.
• Certifications (Required):
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Additional experience desired
• Certified Implementation Specialist (CIS-CSM, CIS-ITSM)
• ITIL Foundation Certification.
• #LI-AS1
• All employment decisions are based on business needs, job requirements, and individual qualifications.
• Boomi strives to create an inclusive and accessible environment for candidates and employees. I

Additional Information

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. Join us as a ServiceNow CRM Developer/Administrator The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics - all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

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