Summer Job as a Customer Service Administrator at Olink

About the role

Olink - part of Thermo Fisher Scientific, has experienced tremendous growth in recent years and has quickly made an impact on the global Life Science market. Today, its groundbreaking products are used by leading research institutes and pharmaceutical companies to drive the next major breakthroughs in medicine. With headquarters and service laboratories in both Uppsala and Boston, Olink is a truly global Life Science company. Its technology is helping researchers gain new insights into complex diseases such as cancer, cardiovascular diseases, and neurological disorders, research that has the potential to change lives. As a Customer Service Administrator, you will become part of an international team working closely with the commercial organization and supporting customer service-related processes and inquiries. The team consists of seven Project Managers, four based in Uppsala and three in Boston. The culture is characterized by psychological safety, collaboration, and continuous learning, where everyone is encouraged to contribute ideas, ask questions, and grow together. In this role, you will play a key part in ensuring a smooth and professional customer experience. You will handle incoming customer inquiries through email and internal systems, manage returns and service cases, and ensure that customer information is accurate and up to date in the company's systems. The position involves extensive collaboration with both customers and internal stakeholders, helping coordinate and drive customer-related matters forward to find effective solutions. You will work closely with experienced Project Managers and gain valuable insight into how customer support processes operate within a global organization. For someone early in their career, this is an excellent opportunity to develop administrative skills, gain customer-facing experience, and learn how to work cross-functionally in an international environment. You will also work closely with the team's manager, Zorana, whose leadership style is characterized by humility, a focus on development, and a strong commitment to creating the best possible conditions for her team to succeed. Through regular check-ins, day-to-day support, and a structured onboarding process, you will have excellent opportunities to grow into the role and develop professionally. This is a consulting assignment, meaning that you will be employed by Academic Work and work as a consultant at Olink. The position is 32 hours per week and is expected to continue until August 3rd. To be eligible for the assignment, you must be able to work throughout the entire period. Why join Olink? A perfect opportunity for students looking to gain experience within a global Life Science company Build a strong professional network through collaboration with colleagues and stakeholders around the world Gain experience working cross-functionally in an international environment Work closely with an engaged and development-focused manager who invests in your growth Gain insight into project management and customer support processes through collaboration with experienced Project Managers The opportunity to work at a workplace that our current consultants describe as fantastic Work tasks In this role, you will: Respond to customer inquiries via email and internal systems in a professional and efficient manner Handle returns, service requests, and other customer-related matters Update and maintain customer information in company systems Collaborate with internal teams and departments to resolve customer-related issues Follow established procedures, processes, and service levels to ensure high-quality delivery Contribute to a positive customer experience through a service-minded and solution-oriented approach We are looking for Is currently pursuing higher education and has at least one year remaining in your studies Is highly proficient in English, both written and spoken, as it is required for the role Has good computer skills and basic knowledge of Microsoft Office Has an interest in customer service, administration, and problem-solving Enjoys working in a structured and detail-oriented manner with a focus on quality Is curious, motivated to learn, and eager to take on new t

Additional Information

Are you looking for a valuable summer job where you can gain hands-on experience in customer service, administration, and international collaboration? This is your chance to join Olink, a world-leading Life Science company that uses innovative research and cutting-edge technology to increase our understanding of human diseases. Here, you'll work in a global organization, develop your administrative and communication skills, and build a strong professional network. Together with supportive and experienced colleagues, you'll gain valuable insight into how an international Life Science company operates while contributing to research that can make a real difference to people's health. We look forward to receiving your application!

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