Account Manager DACH
External
Perk · Barcelona, SpainPrepare for this interview
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About the role
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more. We are seeking a German-speaking SMB Account Manager to contribute to our ongoing efforts to enhance customer satisfaction and drive growth and margin expansion within existing accounts. We put a huge emphasis on customer satisfaction and view our continued success as an organisation very much down to our happy customer base; therefore, this role will be pivotal in ensuring we continue to provide them with the best possible support. You'll possess a genuine hunger to navigate your accounts through a fast-changing, hyper-growth environment, a curiosity for business travel to grow your knowledge and be ready to roll up your sleeves and work hard. If you're ready to take off with us, keep reading!
Responsibilities
- Own a portfolio of SMB customers and develop a high level of customer engagement with influential users within those accounts.
- Develop a comprehensive understanding of the Perk portfolio of products to grasp each stage of the customer journey fully.
- Identify common problems within each account and develop strategies to resolve each issue on time, whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
- Be Perk's biggest advocate within your clients and your clients' biggest advocate within Perk. You'll be the first one to address any issues, get support from our technical teams, and also educate your clients on any new product features
Requirements
- Relevant min. 2-year work experience within Account Management or Customer Success roles.
- Native or near-native proficiency in German.
- Ability to speak and write in English fluently.
- Experience in the Travel industry and/or SaaS products.
- Strong technical aptitude.
- Customer-focused with a passion for working with people.
- Excellent analytical abilities with a fluency in Excel/ Gsheet.
- Solid analytical background.
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