USI - Cruise Service Manager
External
Solenis · Florida (remote)Prepare for this interview
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Responsibilities
- Lead day-to-day service operations across assigned vessels, aligned with ship schedules
- Ensure full compliance with SLAs and high customer satisfaction
- Oversee equipment installation, maintenance, and troubleshooting .
- Maintain preventive maintenance plans by ship and deck
- Drive performance across key programs: Infection Prevention
- Housekeeping
- Food Service
- Laundry
- Water Treatment
- Partner with Sales to support customer retention and growth
- Manage service reporting, equipment and spare parts inventory, and case resolution .
- Lead field teams and third-party providers, ensuring safe and consistent execution of SOPs
- Drive continuous improvement and operational discipline
Requirements
- Bachelor's in engineering or
- High school diploma with 10+ years of experience leading field service teams in hospitality, hotels, or cruise environments
- Strong technical knowledge (mechanical, electrical, dosing systems)
- Proven ability to manage customer relationships and SLA-driven operations
- Proficient in MS Office; experience with service systems (e.g., Salesforce) is a plus
- Ability to travel up to 75%, including ship assignments
- Key Skills
- Technical troubleshooting & problem solving
- Strong communication and customer focus
- Planning, organization, and execution
- Team leadership and accountability
Benefits
Additional Information
Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media. US Cruise Service Manager Location: United States (Up to 75% travel) Reports To: Global Director of Cruise Service Operations (dotted line to US Service Operations Director) Role Summary The US Cruise Service Manager leads service delivery across cruise accounts, ensuring the installation, maintenance, and performance of Diversey equipment and hygiene programs onboard vessels. This role is responsible for SLA compliance, preventive maintenance by ship and deck, and delivering a consistent, high-quality customer experience. The position partners closely with Sales and customers to maintain strong relationships and drive continuous improvement.
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