Senior ServiceNow Engineer

Responsibilities

• Lead the design, development, and optimization of enterprise-scale ServiceNow solutions across ITSM, CMDB, TSOM, and related platform capabilities.
• Build and enhance ServiceNow workflows, automation, scripts, business rules, integrations, and service operations processes for incident, request, problem, change, and assurance use cases.
• Partner with product owners, architects, business stakeholders, and engineering teams to translate requirements into scalable, secure, and customer-centric technical solutions.
• Lead ServiceNow integration efforts with telecom order management, OSS/BSS, and other enterprise systems using APIs, middleware patterns, and reusable frameworks.
• Support data migration and platform modernization efforts, including transformation of ITSM, CMDB, and TSOM data into ServiceNow.
• Provide technical leadership for development standards, code quality, architecture reviews, governance, and mentoring of ServiceNow developers.
• Drive innovation across the platform, including Service Portal enhancements, triage tools, email-to-ticket flows, ServiceNow-to-GitHub integration, Spec Driven Development, NOW Assist, and AI-enabled development capabilities.
• Champion DevSecOps practices, CI/CD security automation, observability, dashboards, monitoring, and production support to improve platform reliability and release readiness.
• Partner with Quality Assurance teams to validate performance, regression testing, technical requirements, and release readiness.
• Create and maintain technical documentation, evaluation plans, test results, recommendations, and reports that support platform delivery and operational excellence.
• Stay current with ServiceNow, AI, telecom, and enterprise technology trends to inform platform strategy, architecture, and continuous improvement.
• Other duties and responsibilities as ass

Benefits

Additional Information

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary Comcast Business provides connectivity, voice, managed services, and enterprise technology solutions that help businesses of all sizes operate and grow. Comcast Business IT (CBIT) is part of Comcast's Technology and Product organization and supports CB by owning and delivering the IT applications and infrastructure that enable services for enterprise, mid-market, and small and medium business customers. CBIT is seeking a highly skilled ServiceNow Enterprise Lead Developer to lead the design, strategy, and implementation of our ServiceNow platform across the enterprise. The ideal candidate will have extensive experience in ServiceNow architecture, with the ability to develop scalable, secure, and efficient solutions that align with the organization's IT and business strategies. As the ServiceNow Enterprise Lead, you will be responsible for overseeing the overall direction, development standards, mentoring junior talent, ensuring that the platform supports the needs of the business and integrates seamlessly with other enterprise systems. Job Description In this role, you will work with diverse teams of product owners, architects and software engineers to deliver large programs prioritized within Comcast Business . You will be ensuring the ecosystem is secure, reliable, resilient, and supports efficient business process es with purpose-built customer centric applications . You will be part of the IT team that will set the IT vision and roadmap for the greenfield eco-system and determine how we work to effectively architect, develop, deploy and support the applications and i nfrastructure. As a Senior ServiceNow Developer (Engineer 4), you will lead the design, development, and optimization of enterprise-scale ServiceNow solutions primarily leveraging ITSM and TSOM, with optional exposure to TNI, and a growing focus on NOW Assist capabilities. You will collaborate closely with business and technical teams to implement scalable, integrated systems that streamline operational workflows, improve service delivery, and support intelligent automation. This Senior Engineer can be located with the team in either Reston, VA or Philadelphia, PA.

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