Patient Financial Services Phone Representative

Responsibilities

• MANAGE PATIENT ACCOUNTS
• Handle patient inquiries regarding billing and account status.
• Verify patient insurance eligibility and benefits.
• Process payments and set up payment plans.
• BILLING AND COLLECTIONS
• Generate and send patient statements.
• Follow up on unpaid claims and outstanding balances.
• Coordinate with insurance companies to resolve claim issues.
• CUSTOMER SERVICE
• Provide excellent customer service to patients and their families.
• Explain billing processes and insurance coverage.
• Address patient concerns and escalating issues as needed.
• DATA ENTRY AND DOCUMENTATION
• Accurately enter patient information into the billing system.
• Maintain detailed records of all interactions and transactions.
• Prepare reports on account statuses and collections.
• COMPLIANCE AND CONFIDENTIALITY
• Ensure compliance with HIPAA and other regulatory requirements
• Maintain patient confidentiality and data security.
• Participate in training on compliance and privacy policies.
• REQUIRED QUALIFICATIONS
• High School Diploma/GED
• At least 1 year(s) of experience in - Healthcare billing or customer service.
• Relevant education and experience may be substituted as appropriate.

Requirements

• Associate's Degree in healthcare administration or related field.
• At least 3 year(s) of experience in revenue cycle management or medical billing.
• Certified Revenue Cycle Representative (CRCR) from HFMA.
• WORKING ENVIRONMENT/EQUIPMENT
• Standard office environment
• Repetitive use of a keyboard
• SALARY RANGE
• $45,000+ depending on qualifications
• Working Conditions
• Standard office conditions both in the office and hybrid
• Required Materials
• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest
• ----
• Employment Eligibility:
• Retirement Plan Eligibility:
• The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ----
• Background Checks:
• A criminal history background check will be required for finalist(s) under consideration for this position.
• Equal Opportunity Employer:

Benefits

Additional Information

Job Posting Title: Patient Financial Services Phone Representative ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: GENERAL NOTES A hybrid work schedule (working onsite and remotely) is available for this position after onsite training and successful performance review have been completed. PURPOSE The Patient Financial Services Representative is responsible for managing patient accounts and ensuring accurate billing and collections. This role involves handling inbound and outbound calls, resolving billing inquiries, and processing payments.

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