Order to Cash Specialist - Swedish Speaker

Responsibilities

• Manage the full order-to-cash process: order entry, updates, cancellations, invoicing, and claims
• Handle customer and internal queries, ensuring smooth communication across teams
• Customer communication and call handling in Swedish language
• Take ownership of orderbook management, block releases, and deliveries
• Support customs and compliance processes (GTC, documentation)
• Collaborate closely with Sales, Planning, Credit, and Logistics teams
• Drive continuous improvement initiatives and identify efficiency opportunities
• Contribute to digitalization and AI-driven process enhancements
• What you bring
• Fluent Swedish and English (written & spoken)
• Strong customer service mindset and communication skills
• Solid MS Office skills (Excel; Power Query is a plus)
• Ability to manage multiple tasks, meet deadlines, and solve problems independently
• Team-player attitude with a proactive, solution-oriented approach
• Experience in customer service, ERP systems, or OTC processes is an advantage
• So, this is why ESAB is a great place to work at ...
• Additional Benefits: annual performance bonus, cafeteria, Medicover health insurance, life & accidental insurance, and various recognition programs
• Regional Scope: Work closely with teams across different countries and regions
• Hybrid Work : Enjoy the flexibility of working from home 3-4 days/week
• LinkedIn Learning Access : Expand your skills with unlimited access
• Continuous Performance Feedback: Grow with regular performance discussions
• Supportive Environment: Thrive in a culture that values your contributions
• Community Events and Groups: Participate in our running club, board game evenings, travelers' club and several other events
• Extra Holidays for Years of Service: Celebrate milestones with additional time off
• Free weekends: in case of bridge days, Saturdays are always days-off
• Career Opportunities: Grow and develop skills in alignment with your career goals
• Automation/Process Improvement Projects: Drive initiatives to enhance efficiency and streamline workflows
• Our hiring journey
• We strongly value the importance of feedback, and you can always count on us to provide you with a response. We believe in open communication!
• Join us at ESAB's Budapest office, where we not only value your skills but also prioritize your well-being and ensure your voice is heard within our inclusive and supportive community.
• SHAPE Your future with us !
• #LI-Hybrid #OpenJob #OTC #OrderToCash

Benefits

Additional Information

Job Description: Order to Cash Specialist - Swedish Speaker Career-starters are also welcome! Order to Cash (O2C) Agent ensures customer's orders are correctly loaded onto the system, that any queries are resolved and that ESAB deliver on time what has been ordered and promised. First point of contact from Sales on order book management and related questions, availability of products, chase supplies, enter orders, claims, invoicing, and handle claims and returns. Supports Customer Service Desk and Sales Representative local colleagues while building and maintaining excellent partner relationships.

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