Senior Administrator / Receptionist

About the role

New Vision Bradford is seeking an organised, professional and customer-focused Senior Administrator / Receptionist to join our busy and supportive team. This role is based primarily at our central Bradford office at 10 Currer Street, with occasional cover required across a second central Bradford site and our Keighley hub. You will play a key role in ensuring the smooth day-to-day running of the service, providing a welcoming and efficient reception function alongside high-quality administrative support. As the first point of contact for the organisation, you will help create a positive and professional experience for service users, visitors, partner agencies and colleagues, ensuring all enquiries are handled with care, discretion and efficiency. Key Accountabilities Act as the first point of contact for service users, staff, visitors, partners and stakeholders, ensuring all enquiries are managed professionally and appropriately signposted Provide a welcoming, confidential and efficient reception service, maintaining high standards of customer care at all times Manage telephone, email and face-to-face enquiries, escalating issues where necessary Oversee reception duties including visitor sign-in processes, post, deliveries and meeting room coordination Provide comprehensive administrative support across the service, including accurate record keeping and updating electronic systems Support referral processes, appointments and service scheduling as required Assist with meeting coordination, including agenda distribution, minute taking and information collation Manage shared inboxes and support general office administration and organisational tasks Liaise effectively with partner agencies and external stakeholders to support service delivery Support data collection, reporting requirements and quality assurance processes Contribute to service development by identifying improvements and supporting operational projects Undertake training, supervision and continuous professional development as required Provide day-to-day line management responsibilities for allocated administrative/reception staff, including supervision, workload coordination, support with performance and development, and ensuring high standards of service delivery Work in line with organisational policies, procedures, confidentiality requirements and values

Requirements

• Experience in an administrative, reception or customer service role
• Strong interpersonal, communication and organisational skills
• Ability to communicate effectively with a wide range of people, both verbally and in writing
• Confident use of Microsoft Office applications, including Outlook, Word and Teams
• Ability to prioritise workload and manage competing demands in a busy environment
• Experience maintaining accurate records and handling confidential information with discretion
• Experience in health, social care, education or similar public-facing environments is desirable
• Proactive, flexible and able to work independently and as part of a team
• Why Join Us?
• We are committed to equality, diversity and inclusion and welcome applications from people of all backgrounds and experiences.

Benefits

Additional Information

Location: New Vision Bradford - Main base: 10 Currer Street, Bradford, BD1 5BA (with occasional cover at a second central Bradford site and the Keighley hub) Working Hours: 37 hours per week, Monday-Friday Contract Type: Permanent Salary: £25,877.80 - £28,454 per annum Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

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