HR Processing Assistant

Responsibilities

• Payroll Support: Coordinate closely with the payroll team by reviewing HR changes for pay-impacting issues, identifying and correcting discrepancies, and confirming all necessary adjustments so that payroll runs smoothly and on schedule.
• Work Queue Management: Manage and prioritize daily work queues of requests (e.g. ticketing system, shared inbox, Workday tasks), maintaining SLAs and high quality on each case to ensure timely, customer-focused resolutions.
• Process Improvement Projects: Actively contribute to HR operations projects, audits, and system enhancements by providing subject-matter input and helping implement process improvements (leveraging tools and automation where possible).
• Cross-Functional Collaboration: Partner effectively with HR Business Partners (HRBPs), Talent Acquisition, Payroll, and other cross-functional stakeholders to troubleshoot complex cases, resolve data issues, and continuously optimize HR processes in alignment with business needs.

Requirements

• Education: Bachelor's degree in human resources, Business, or a related discipline (or equivalent experience).
• Experience: 2+ years of professional experience in an operations or administrative role with defined processes and performance metrics (SLAs), including at least 1 year in HR data processing or HR operations handling sensitive employee data and transactions.
• Technical Skills: Hands-on experience performing HR transactions on a Workday or a similar HR Information System (minimum 1 year). Demonstrated proficiency with standard business software, especially Microsoft Excel, for data review and reporting in a fast-paced environment.
• Master's degree or MBA in a relevant field (e.g. Human Resources, Busines

Benefits

Additional Information

ICF ( www.icf.com ) is a consultancy firm with offices in the UK, Belgium, the US and worldwide. At ICF, we help governments, public agencies and international institutions solve complex problems and improve the quality of life of people around the world. We offer critical insight and rigorous analytical techniques to deliver innovative solutions and thought-provoking analyses for our clients. Role Summary: The Processing & Employee Transactions Specialist is an experienced HR operations professional responsible for the end-to-end execution and validation of employee lifecycle transactions in Workday and related HR systems (e.g. new hires, job changes, terminations) with accuracy and timeliness. The role ensures data integrity and compliance by auditing all HR data changes, adhering to internal controls (including SOX) and service level agreements (SLAs). This role partners closely with HR Business Partners, Payroll, Recruiting and other stakeholders to resolve issues and ensure zero downstream payroll or reporting errors. The role also supports payroll readiness through proactive discrepancy resolution, actively contributes to process standardization and continuous improvement initiatives, and maintains thorough documentation while upholding confidentiality, data security, and high customer service standards. The ideal candidate not only executes processes diligently but also seeks to learn and improve those processes to enhance overall team performance. This position can be hybrid or fully remote with ability to travel as needed to our Bangalore or New Delhi, India locations.

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