Product Manager - Payments

About the role

Genius builds the operating system for the restaurant and hospitality industry, powering a wide range of operators with POS, payments, and operational tools built for the realities of the business. Payments sits at the heart of every transaction on our platform. As we grow our footprint across new markets, channels, and customer segments, and invest in a new generation of Genius-built payment hardware, we need a senior product leader to own the payments strategy and execution end-to-end. This is a high-impact, high-visibility role for a payments PM who can operate equally well at the strategic level, defining a multi-year payments architecture, partnership strategy, and global expansion plan, and at the tactical level, owning device certifications, processor escalations, hardware launch readiness, and the in-store checkout experience that thousands of merchants depend on every day.

Responsibilities

• In-store and above-store payment acceptance
• Launching the new payment platform
• Defining the product requirements and the merchant- and guest-facing experience the new payment device enables across guest-facing ordering surfaces (kiosks, handhelds, counter terminals, and any future form factors).
• Partnering with hardware engineering, firmware, and security teams on device specifications, EMV kernel selection, P2PE architecture, and key injection and management strategy.
• Driving the certification roadmap for the device across networks (Visa, Mastercard, Amex, Discover, Interac, regional schemes) and across each payment integration the device must support.
• Defining the integration model between the new payment device and our POS and in-store ordering software, including semi-integrated architecture, message flows, error handling, reversal logic, and offline behavior.
• Owning the launch plan: pilot merchants, rollout sequencing across customer segments and channels, channel readiness, support enablement, and the operational playbook for a hardware product in the field.
• Establishing the metrics that define success, including device uptime, transaction latency, auth rate on the new device versus legacy, support ticket volume, and merchant-reported reliability.
• This is a multi-year program, and the new payment device is the beginning of a Genius-owned hardware roadmap. You'll set the product foundation that future devices build on.
• Multi-integration strategy and unification

Additional Information

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship. Payments Product Lead, Genius Restaurant Platform Location: Charlotte, NC | Travel: ~25-35% domestic and international | Reports to: Senior Manager, Product Management

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