Collections Specialist

About the role

The company Small businesses move fast. Opportunities often don't wait, and cash flow pressures can appear overnight. To keep going, and growing, SMEs need finance that's as flexible and responsive as they are. That's why we built iwoca . Our smart technology, data science and five-star customer service ensures business owners can act with the speed, confidence and control they need, exactly when it's needed. We've already cleared the way for 100,000 businesses with more than £4 billion in funding. Our passionate team is driven to help even more SMEs succeed, through access to better finance and other services that make running a business easier. Our ultimate mission is to support one million SMEs in their defining moments, creating lasting impact for the communities and economies they drive. We're looking for a Collections Specialist (m/f/d) We are looking for a diligent a Collections & Debt Recovery Specialist to help us maximise collections returns by understanding the customer's circumstances and ensuring that all actions achieve the best outcome for iwoca and our clients. The role We are seeking an experienced Collections Specialist who will be required to work within a fast-paced, customer focused environment, providing great customer service while maintaining the team's excellent track record. Case handling a high volume portfolio of customer accounts in arrears through to completion with varying and unique circumstances Handling inbound and initiating outbound telephone calls, letters and emails with the greatest level of care, accuracy and customer service skills Building relationships with customers through regular contact to validate, understand and resolve breaches of agreements with customers Negotiate, implement and monitor feasible repayment solutions that take into account the customer's circumstances while balancing the best interests of the business Work with a wide range of teams within the company to understand, strategise and implement the most appropriate course of action for each account Working closely with Collections Management and the Head of Collections to review and develop recovery strategies Instructing, liaising and monitoring third parties such as debt collection agencies and Paralegals to ensure the best outcome is achieved Ensuring compliance with all appropriate legislation regulatory body guidelines Adhering to our company policies and procedures Upholding iwoca 's company reputation at all times Updating databases and systems in order to keep an accurate record of activities, observations and outcomes within the recovery process The requirements Essential: Demonstrates curiosity to use and learn more about AI tools. You'll already be comfortable using AI tools in practical ways to help solve problems, increase productivity and improve quality of work, showing good judgement about when to use them and the ability to explain the reasoning behind that use. A level of German, C1 that allows you to feel comfortable talking to clients, negotiate arrangements and handle tense situations We look for people who are smart, humble, motivated and who are always looking to improve. Ideally you'll have: Nice to have 1 year debt recovery experience, ideally in the commercial/business sector Empathy, forbearance and professionalism Strong communication skills, accuracy and confidence The ability to deal with a variety of challenges, innovate and think on your feet Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous. The salary We expect to pay from 34.000 € - 46.000 € for this role. But, we're open-minded, so definitely include your salary goals with your application. We routinely benchmark salaries against market rates, and run quarterly performance and salary reviews. The culture At iwoca , the best idea wins. We model our culture on independent thinking, challenging untested logic, and evidence-based decisions. We prioritise learning and growth, and give people the autonomy to develop in the direction that makes them most effective. We're a tech company and believe in the power of AI to help us work faster and better. We provide the infrastructure where every iwoca n always has access to the best models and where those models have access to all of our data. We will help our people to learn how to use and grow with the new tools available to them. The offices We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds, Berlin, and Frankfurt with plenty of drinks and snacks. Events and community-led groups, including running groups, padel, and monthly ping-pong and pool competitions. The benefits A smart, motivated and international team (we represent over 35 different nationalities) with ridiculous growth-mindset. 26 days of vacation a year plus a free day for your birthday. One-month fully paid sabbatical after 4 years. Mental health support with direct access to ce

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