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Internship: Global Commercial Banking, Emerging Business, EMB Customer Service Unit [August 2026 - January 2027]

External
ocbc logoOcbc · Ocbc, Singapore
Full-timeOn-siteToday
DocumentationExcelProcess Improvement
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About the role

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Requirements

  • Currently pursuing an undergraduate degree
  • Interested in customer service, operations, or commercial banking
  • Customer‑centric, responsible, and able to work independently
  • Comfortable handling information and documentation accurately
  • Proficient in Microsoft Excel and PowerPoint
  • Organised, adaptable, and willing to learn
  • Learning Objectives
  • This internship will provide you with:
  • Hands‑on experience supporting SME customer service operations
  • Exposure to middle‑office processes and account servicing activities
  • Understanding of how customer requests and remediation reviews are managed
  • Opportunities to contribute to process automation and service enhancements
  • Development of customer communication, ownership, and problem‑solving skills

Benefits

How You SucceedWhat You DoYour responsibilities will include:Customer Service Support: Assist in servicing SME customers' requests within middle‑office functionsAccount Reviews & Remediation: Gather and extract information for account reviews and support document collection for remediation activitiesReporting & Productivity Tracking: Support the preparation of regular management reports on team productivity and service metricsProcess Improvement: Participate in process automation or enhancement initiatives to improve turnaround time and customer experienceTeam & Operations Support: Provide general support to teams, with on-the-job training in processes and customer communicationsWho You Work WithCompetitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.Flexible schedule

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