Technical Content Researcher

Requirements

• Experience in technical training content
• Previous experience of collaborative relationships
• Previous experience of client relationships
• Experience of utilising technology in the delivery of training such as webinars, social media (desirable)
• Experience of working in a learning & development department
• Knowledge:
• An understanding of assessment tools and their links to learning & development
• Strong understanding of various training methods, including classroom training, on-the-job training, e-learning, and hands-on practical sessions.
• An understanding of blended learning and its application
• An understanding of Learning & Development
• A strong understanding of Automotive engineering
• A strong technical background
• Technical Skills:
• Curriculum Development: Skill in designing and structuring training programs and curricula.
• Automotive engineering deep understanding
• Technical Troubleshooting: Proficiency in diagnosing and resolving technical issues that may arise and troubleshooting to ensure optimal performance.
• Training Needs Analysis: Ability to assess the learning needs of the target audience and tailor training accordingly.
• Technical Writing: Skill in creating clear and concise technical documentation and guides.
• Learning Management Systems (LMS): Familiarity with LMS and online training platforms.
• Assessment and Evaluation: Skill in designing assessments and evaluating learner performance.
• Training Design: Ability to design effective training programs and materials.
• Core Skills:
• Leadership: Inspires, guides, and motivates teams towards achieving organizational objectives. Sets a clear vision, fosters a positive work culture, and provides guidance to team members.
• Decision-making: Makes informed decisions considering project constraints, priorities, data, experience, and understanding of the business environment.
• Organization: Keeps track of projects, tasks and important information; Meets deadlines and carries out duties efficiently and effectively
• Creativity: Delivers creative approaches to identify new opportunities for improvements, ideas and new ways of doing things.
• Presenting: Creates and conducts presentations to diverse audiences, which are effective, engaging and impactful. Proficient in the use of presentation software and tools.
• With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions

Benefits

Additional Information

The Technical Content Researcher is responsible for creating technical content for the development team to meet client standards, carry out reviews , ensuring compliance with the agreements established with the client. Assess designated businesses current processes, activities and cultures to prioritize areas for improvement Design and develop a structured technical training to deliver real and sustainable improvements in processes, communication and teamwork to deliver improved customer satisfaction and right first-time repairs. Work with SME' to find technical content that fits the development of training modules. Design a range of training modules. Ensure standards are met for training material, student guides, and literature, are properly created Collaborate with subject matter experts and internal stakeholders to gather up-to-date information on products, technologies, and industry trends Create engaging and interactive training materials, including presentations, videos, demonstrations, and hands-on exercises Stay up to date with advancements in technology to continuously improve training content and delivery Collaborate with team members to identify training needs, develop training content documents, and create effectiveness of training programs Attend factory or brand-led events as a representative of the Client and MSX International ranging from Train the Trainer events to Product Launches Attend technical meetings with the client Report results to the Project Manager and to the client on the status of the project. Deliver improvements in several Key Performance Indicators Build a close working relationship with technical content and design team. Industry recognised technical accreditation (desirable) Technical training and development experience (desirable)

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Company Intel

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