Client Success Manager

Responsibilities

• Manage all day-to-day operations associated with key strategic accounts; serve as the primary point person for all post sale client requests and communication with clients (including campaign launch, optimizations, reporting, recommendations, etc.)
• Develop, grow and maintain solid customer relationships with clients through exceptional client service, hosting KOCs, regular office hours and entertainment.
• Monitor pacing and delivery while working with the Campaign Manager to find ways to optimize based on client's success metrics
• Work with the Analytics team to provide scheduled and ad hoc performance updates
• Work closely with Sales to identify ways to grow accounts and bring forth strategic recommendations
• Oversee Associate Client Service Manager on routine processes such as billing, processing IOs, DSP reporting and providing test links/screenshots
• Lead pre-sales and incremental planning process strategizing and building audiences, running forecasts and building out media plans for client RFPs and upsells
• Help develop best practices within the Operations organization through internal collaboration
• Stay current with best practices, strategies, and industry standards related to digital marketing

Requirements

• 3+ years of working experience in either a media agency planning / investment role or a Client Success role within the adtech, digital and/or programmatic industry
• You have a great passion for digital and an understanding of the digital advertising landscape; HCP/DTC Pharmaceutical knowledge is a plus!
• Have a desire to work in a rapidly growing and ever-changing startup environment
• You are detail oriented and organized with flexibility to work on diverse projects and accounts
• Strong verbal and written communication skills
• Proficient with Word, Excel, PowerPoint and Google Suite
• Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.)
• Proven track record of success owning customer relationships, client meetings, QBR's, product training, data analysis, media planning/RFPs and strategic business reviews
• We believe great work starts with great support. That's why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally.
• DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belo

Benefits

Additional Information

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com .

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