JAVA , J2EE technology & DB

Responsibilities

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L2) to proceed with fix
• Ensure L2 teams identify root cause with impact analysis before delivering production defect fixes
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Ensure daily end of day execution for supported applications complete successfully
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Requirements

• Strong troubleshooting and problem solving skills
• Strong business knowledge and ability to pick up application knowledge quickly. Prior banking knowledge around Credit Origination will be an advantage.
• Strong written, oral communication skills and able to manage user / vendor / customer
• Strong IT skill(JAVA , J2EE technology & DB)
• 4 or more years' production support experience.
• All your information will be kept confidential according to EEO guidelines.

Additional Information

Role:- IT Production Support Engineer Job Description - The IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, fix availability and testing, to production release. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces

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Company Intel

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