Support Representative

Benefits

Additional Information

Clinically AI is a rapidly scaling healthcare AI company transforming how behavioral health and healthcare organizations manage clinical documentation, compliance workflows, chart auditing, and operational efficiency through artificial intelligence. Our platform allows clinicians, compliance teams, administrators, and healthcare organizations to reduce administrative burden, improve documentation quality, strengthen audit readiness, and operate more efficiently in increasingly complex healthcare environments. We operate at the intersection of AI, healthcare operations, workflow design, and real-world clinical execution in a market where adoption, trust, usability, and operational outcomes matter deeply. We are seeking a Customer Support Representative to deliver an exceptional customer experience while serving as a critical bridge between our customers, implementation teams, client success teams, and product organization. This is not a traditional call-center role focused solely on answering tickets and resolving basic issues. This is a highly visible, customer-facing position responsible for helping customers succeed, troubleshooting complex workflow and technical challenges, and ensuring that feedback from the field translates into meaningful operational and product improvements. You will work at the center of customer experience, technical troubleshooting, workflow optimization, and cross-functional collaboration. You will engage with everyone from clinicians and administrators to executive leadership teams, helping customers navigate challenges while ensuring issues are resolved efficiently and professionally. This role requires balancing empathy with execution. You must be comfortable moving between customer conversations, technical troubleshooting, workflow discussions, issue escalation, stakeholder communication, and rapid problem-solving in a fast-moving startup environment. We are looking for a support professional who understands that exceptional support is measured not only by response times and ticket resolution, but by customer trust, platform adoption, operational outcomes, and the confidence customers have in our team and technology. This is a unique opportunity to join a rapidly growing AI company at an early stage and have a direct impact on how customer support evolves as the organization scales. Unlike traditional support environments where roles can become narrowly focused, this position offers meaningful exposure to customers, healthcare operations, AI-powered workflows, product development, and executive decision-making. You will have the opportunity to build deep expertise in one of the fastest-growing segments of healthcare technology while working alongside a highly collaborative team that values ownership, initiative, continuous learning, and professional growth. Success in this role is measured by the trust and confidence customers place in Clinically AI. The right candidate will help create an experience where customers feel heard, supported, and empowered to succeed on our platform. You will play a key role in ensuring issues are resolved thoughtfully and efficiently, feedback reaches the right internal teams, and support operations scale without sacrificing quality. As a result, customers, leadership teams, and internal stakeholders will view our support organization as responsive, professional, reliable, and deeply invested in customer outcomes. KEY ATTRIBUTES TO SUCCEED Professional Communication & Presence. You communicate clearly, confidently, and professionally with a wide range of stakeholders, including clinicians, administrators, IT teams, operational leaders, and executive leadership. You know how to adjust your communication style based on your audience while maintaining clarity and credibility. Customer Empathy & Relationship Building. You genuinely care about helping customers succeed. You can de-escalate challenging situations, build trust quickly, and guide conversations toward productive outcomes while maintaining efficiency and professionalism. Technical Curiosity & Problem Solving. You enjoy understanding how systems work and are comfortable diagnosing issues across browsers, extensions, audio devices, workflows, templates, and AI-generated outputs. You think critically through problems even when information is incomplete. Ownership & Accountability. You take responsibility for customer issues from intake through resolution. You follow through consistently, maintain strong organizational habits, and ensure customers never feel abandoned during the support process. Prioritization & Time Management. You can effectively manage multiple conversations, competing priorities, and ongoing investigations while balancing urgency, customer impact, and quality of service. Cross-Functional Collaboration. You serve as an effective bridge between technical and non-technical stakeholders. You can translate customer concerns into structured feedback and partner closely wi

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