Director, Technical Solution Manager
External
Kyndryl · New York, NYPrepare for this interview
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About the role
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. Your role As a Solutions Specialist - Incentive, you will focus on designing, shaping, and presenting domain specific technology solutions that address customer business and technical requirements. This role centers on solution definition, cost modeling, and value articulation across infrastructure, project, and consulting services. You will work closely with internal solutioning and sales partners and engage directly with customers to translate complex requirements into clear, deliverable solutions.
Responsibilities
- Develop domain specific solutions that align customer requirements with Kyndryl services and capabilities
- Analyze customer business and technical needs and convert them into solution architectures and cost models
- Support solution strategy discussions by clearly articulating business value, technical tradeoffs, and delivery considerations
- Collaborate with internal stakeholders to gather technical inputs, assumptions, and constraints required for proposals
- Contribute to bid and proposal development by owning solution documentation and presentations
- Participate in customer meetings to explain solution design, scope, and outcomes in practical terms
- Support deal progression through solution refinement, risk identification, and handover readiness
- Your Future at Kyndryl
Requirements
- Required skills and experience
- Minimum of 8+ years of experience in IT service management, IT sourcing, or IT strategy
- Experience designing and building technical solutions based on customer requirements
- Understanding of IT domains including infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems
- Ability to analyze complex problems and propose scalable, practical solutions
- Experience creating solution documentation such as scope definitions, assumptions, and cost models
- Experience working with cross functional teams across sales, delivery, and technical practices
- Ability to travel up to 50%
- Preferred skills and experience
- Experience in a consulting or advisory role supporting customer solution design
- Knowledge of hybrid and cloud architecture design
- Experience supporting sales pursuits through presentations, proposals, or solution workshops
Benefits
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