Bilingual Customer Service Representative (Spanish/English) - Streator, IL

External

Teleperformance · Streator, IL

Full-timeOn-site2w ago

Negotiation

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Responsibilities

We are currently hiring call center/collections professionals to connect with customers and help resolve delinquent account issues. In this role, you will:
Work directly with customers to find realistic repayment solutions
Provide guidance, options, and support to help customers get back on track
Deliver a positive, respectful, and solution-focused experience
Balance customer needs with business objectives
Bilingual (English/Spanish) applicants will be prioritized
Lo que harás
Actualmente estamos contratando profesionales de call center/cobranza para comunicarse con clientes y ayudar a resolver cuentas vencidas. En este puesto, tú:
Trabajarás directamente con clientes para encontrar soluciones de pago realistas
Brindarás orientación, opciones y apoyo
Ofrecerás un servicio respetuoso y enfocado en soluciones
Equilibrarás las necesidades del cliente con los objetivos del negocio
Los candidatos bilingües (inglés/español) tendrán prioridad

Requirements

Customer service experience (call center or collections preferred)
Fluent in English and Spanish (preferred and prioritized)
Strong communication and negotiation skills
Ability to multitask across systems while speaking with customers
Reliable attendance and strong work ethic
Problem-solving and critical thinking skills
Basic computer and typing skills
Team-oriented with the ability to work with diverse customers
Background check required
Why Join Us?
If you're looking for career growth, stability, and a supportive team , AllianceOne is the place for you.
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Questions?
Please review our privacy notice available at the following www.allianceoneinc.com/careers
For additional information on AllianceOne visit our website at www.allianceoneinc.com

Benefits

Competitive hourly pay + uncapped commissionPaid training to set you up for successStable, full-time schedule (no weekends)Career growth opportunities within a global organizationMedical, Dental, Vision InsuranceHSA/FSA optionsGenerous Paid Time OffOptional Daily PayEmployee Assistance Program (EAP)401(k) after 90 daysAnd moreHealth benefits begin the 1st of the month following your hire date (or immediately if hired on the 1st).Health insuranceDental insuranceVision insurance401(k)

Additional Information

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: We Are Hiring - Call Center / Collections Representatives (Bilingual, a must) Location: Streator, IL (Onsite) Schedule: Monday-Friday, 9 AM - 6 PM (No Weekends) Pay: $15.50/hour + commission opportunities ¡Estamos contratando! - Representantes de Call Center / Cobranza (Bilingüe) Ubicación: Streator, IL (Presencial) Horario: Lunes a Viernes, 9 AM - 6 PM (Sin fines de semana) Pago: $15.50 por hora + comisiones Now is a great time to join AllianceOne! As a subsidiary of Teleperformance , AllianceOne offers the opportunity to be part of a global leader in customer experience and contact center solutions. Join a company known for delivering exceptional customer experiences while building a stable and rewarding career.

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