Junior/Middle Technical Support Engineer (Automotive)
External
Sigmasoftware2 · Warsaw, PolandPrepare for this interview
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About the role
Provide 2-level technical support on out-of-office and weekend basis Securing agreed service levels in accordance with the Service Level Agreement (SLA) Monitoring of Infrastructure and Integration into other systems Incident and escalation reporting Maintaining and developing positive relationships with customers and colleagues Knowledge from GCP tools (Google Cloud Armor, Google Security Command Center, Google IAM) and MQTT & HTTPS Experience with open tracing standards; Kiali Service Mesh and configuration Working with Kubernetes Understanding of standard ITSM processes (log and report incidents/problem) Upper-Intermediate level of English Readiness for night shifts WOULD BE A PLUS: Understanding of tools such as: Stackdriver, Grafana, Gitlab Experience with Ivanti Incident Management Open-minded and able to adapt Organized and structured Attentive to details
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