Executive Vice President, Head of Servicing Operations

About the role

AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company's heritage. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488

Responsibilities

• Coordinate with sub-servicer on implementation of new products and services to complement AmeriHome's strategic initiatives.
• Establish and maintain governance frameworks, escalation protocols, and issue‑resolution processes.
• Lead and develop a team of ~35 servicing professionals responsible for complementary functions not performed by the sub-servicer.
• Oversee internal processes including:
• Loan boarding and data integrity
• Cash management, payment application, and investor remittances
• Complaint and regulatory response management
• Default servicing oversight
• Servicing transfers
• Non-agency and portfolio‑specific servicing activities
• Drive continuous improvement, process optimization, automation, and operational scalability.
• Develop and execute a servicing operations strategy aligned with company goals, customer experience standards, and financial performance targets.
• Partner closely with technology, risk, capital markets, finance, and customer experience teams to deliver end‑to‑end servicing excellence.
• Lead initiatives related to portfolio growth, servicing transfers, new product servicing design, and operational modernization.
• Influence enterprise decision‑making with data‑driven insights, operational analytics, and emerging‑risk awareness.

Requirements

• 15+ years of related experience in Loan Servicing or similar field.
• Bachelor's degree in related field required.
• Previous leadership experience required.
• Expert knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services.
• Expert knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Expert analytical skills with high attention to detail and accuracy.
• Expert speaking and writing communication skills.
• May require up to 25% travel.
• Compensation: Salary range for new hires is generally $222,060.00 - $291,823.00 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.
• Benefits you'll love:

Benefits

Additional Information

Job Title: Executive Vice President, Head of Servicing Operations Location: CA - Westlake Village

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