Software Support Engineer

External

Gersonlehrmangroup · Austin

$81K–$97K/yrFull-timeOn-site1d ago

ClassificationJavaScriptPythonSQLTypeScript

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Benefits

Benefits: All U.S. GLGers also have access to benefits such as :Comprehensive medical, dental and vision coverage effective on your first day of employmentFlexible paid time off. No pre-determined limits on vacation time, plus 10 company holidays401(k) and Roth 401(k) plans with an employer match (subject to annual limits & vesting)Tuition reimbursement program for eligible courses including language skills coursesPaid parental leave, adoption and surrogacy reimbursementFree wellbeing support with the Calm app, Maven and EAP, and free long-term therapy & counselling assistance through PathwaysOther work perks and benefits available based on final job locationThe anticipated hiring base salary range for this role is:$80,500 - $96,500 USDAbout GLG / Gerson Lehrman GroupGLG is the world's leading platform for trusted human expertise. We connect global decision-makers-from hedge fund managers and private equity partners to strategy leaders at Fortune 500s-with the specific, authoritative voices required to answer their most critical questions.We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.Dental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock optionsParental leave

Additional Information

GLG is the world's leading B2B platform connecting professionals with expertise. We connect thousands of clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. Our Product Engineering group is responsible for GLG's technology platforms that connect GLG's clients with insights needed to make important business decisions. We're seeking a Software Support Engineer to help improve and maintain GLG's software that matches companies around the world with experts who can help them make decisions on demand. As a part of our Product Engineering team, you'll pair with other engineers, product managers, and users to help resolve issues and improve our technology. Key Responsibilities Include (but are not limited to): Help ensure the continuous operation and reliability of GLG's critical systems. Interface with Engineering and Helpdesk to triage and resolve system issues. Diagnose and resolve issues when identified. Communicate resolutions to stakeholders and be able to explain technical solutions to non-technical people. An Ideal Candidate Will Have the Following: A degree in computer science (or related engineering degree), or demonstrable equivalent technical proficiency is required. A growth mindset, and an eagerness to learn new languages and technologies used across GLG including JavaScript, TypeScript, Python, and SQL. Experience using Claude, Copilot, Opencode and other AI Toolsets. A strong interest in problem solving and collaboration. The ability to investigate and diagnose system problems. The ability to effectively communicate between audiences of differing technical skill levels.

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