Fullerton - Assistant General Manager

Responsibilities

• In partnership with the Store Leader, you will oversee a mission-driven, values-based Philz Team Member culture this includes (but is not limited to)
• Remain up-to-date on all Philz Policies and procedures to ensure a legally compliant and safe Team Member Philz journey.
• Evaluate staffing levels for Baristas and Team Leads and assist in the interview process to ensure the store is consistently and appropriately staffed to meet business needs.
• Create a community focused on providing an exemplary customer experience and bettering days
• Role model exceptional customer connections, uphold all store service standards, and confidently coach Team Members to ensure they meet these expectations.
• Maintain an operationally and financially solid environment.
• Develop a deep understanding of the store's performance to drive improvements and achieve financial goals.

Requirements

• 3+ years experience in a retail or customer service environment
• Strong communication skills
• Ability to manage a fast-paced environment while maintaining a positive attitude
• Strong leadership skills and the ability to coach others
• KEY REQUIREMENTS
• To ensure the well-being of our team members and community, y ou will need to either have secured a Food Manager certification from prior work experience OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.
• ESSENTIAL PHYSICAL REQUIREMENTS
• Ability to:
• Operate a variety of machines, tools, and equipment
• Visual acuity to make general observations in regards to safety and accuracy of work
• Remain in a stationary position for a minimum of 3 hours
• Stand, walk, stoop, and kneel
• Lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively
• Grasp, finger, and reach
• Express or exchange information by means of the spoken word
• **Compensation & Benefits
• A reasonable estimate of the starting base hourly rate for this role is $32.00 to $34.00.
• Privacy Notice

Benefits

Additional Information

At Philz, we're doing something bigger than coffee - we're building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People's Days - one cup and one customer at a time. If this sounds like a place you'd embrace - keep reading!

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