Senior Director, eCommerce UI/UX Residential

Requirements

• 8+ years of experience solving UX problems in eCommerce
• 8+ years of people leadership and managing team in large complex taxonomies
• 8+ years leading UX teams over long timelines accomplishing complex deliverables that deliver on the stated business goals
• 8+ years using analytics and customer insights to enhance digital experiences
• 8+ years experience collaborating in Agile, Scrum, or hybrid environments with AI-enabled tools for efficient design iteration
• Expertise in designing UX for offer presentation, product discovery, and sales workflows in subscription-based businesses
• Ability to design for telecom environments involving billing dependencies and configuration rules
• Education
• MBA or advanced degree
• Experience in telecom, cable, broadband, wireless, or mobile environments, focusing on digital customer and agent experiences
• Familiarity with cable and mobile sales processes, including product comparison and conversion strategies
• Experience with enterprise platforms like Salesforce, Oracle, or Amdocs that influence digital design
• Understanding of promotional strategies, pricing optimization, and their impact on UX and conversion
• #LI-KB2
• MST822 2026-74480 2026
• Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
• A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Additional Information

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Imagine leading the transformation of digital customer journeys for internet, mobile and entertainment products, shaping how millions engage with Spectrum's telecom e-commerce ecosystem. As Senior Director, eCommerce UI/UX Residential, you will steer a talented team to create seamless and conversion-focused experiences, while redefining product development through AI-driven innovation. Your vision and expertise will drive operational excellence, delivering meaningful impact across the organization. How You'll Make an Impact Define and advance UX/UI vision and strategy for Spectrum's digital sales channels, elevating internet, wireless/mobile and TV product experiences Lead and mentor a team of UX designers, empowering them to deliver impactful digital journeys Drive design strategies that enhance customer acquisition, simplify purchasing and enable omnichannel engagement Collaborate with Product Management and Engineering to optimize workflows, from discovery to delivery and ongoing refinement Establish AI-enabled workflows to accelerate concept exploration, prototyping and reduce ambiguity in requirements and handoffs Build scalable design systems, reusable patterns and documentation practices for faster, consistent team execution Leverage research, analytics, experimentation and user feedback to guide product decisions and improve outcomes Working Conditions Office environment Some travel required What You'll Bring to Spectrum Required Qualifications Education Bachelor's degree in UX Design, Interaction Design, Human-Computer Interaction, or related field

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