Sr PM/Director of Product Management, Design Systems

Responsibilities

• Flagship Design System Ownership & Trust (Primary)
• Own the Core Feature Roadmap: Lead the product lifecycle, feature prioritization, and execution roadmap for our flagship design system (SLDS), ensuring it continues to serve the evolving needs of our massive global developer and designer ecosystems.
• Champion Trust & Accessibility (A11y): Act as the ultimate custodian of system trust. Ensure all core components strictly adhere to global accessibility standards (WCAG 2.2/3.0, Section 508) and enterprise-grade performance and security benchmarks.
• Ensure Absolute Stability: Prioritize backward compatibility and system reliability, making certain that improvements and feature updates to the flagship platform seamlessly support existing customer implementations without disruption.
• Strategic Evolution & Agentic Customer Journey (Secondary)
• Evolve the Trusted System: Define and build the long-term product strategy to transform our design system into an intelligent interface layer capable of supporting conversational and agentic enterprise experiences.
• Bridge the Agentic Gap: Map out pragmatic migration strategies and adoption frameworks to help our existing enterprise customers safely transition their traditional user experiences into next-generation, AI-assisted interfaces.
• Develop Semantic Metadata Schemas: Partner with engineering, UX research, and AI platform teams to design the metadata schemas, structural ontologies, and component specifications that will eventually allow Large Language Models (LLMs) to safely interact with and render UI components at runtime.
• Enable "Pro-to-No-Code" Theming: Drive tools and platform features (such as flexible styling hooks, unstyled primitives, and AI-assisted customization) that allow both developers and no-code builders to adapt the design system to their brand identity.
• Evangelism, Adoption & Alignment
• Act as the Central Liaison: Serve as the chief advocate and trusted advisor for design systems across the enterprise, driving deep alignment between central UX platform teams, distributed product business units, and emerging AI platform groups.
• Cultivate Community Contribution: Scale the inner-source contribution model, enabling distributed designers and engineers to contribute patterns back to the central system while keeping the core library highly cohesive and performant.
• Enable Ecosystem Partners: Collaborate with third-party software vendors, integration partners, and the broader developer ecosystem to deliver tools-such as component libraries and Figma UI kits-that ensure external applications look and feel natively integrated.
• Operations, Tooling & Metrics
• Supercharge Creator Workflows: Define requirements for designer- and developer-facing tooling, such as UI code validators, linters, Figma plugins, and interactive playgrounds/documentation environments (e.g., Storybook) to maximize builder velocity and automated quality assurance.
• Measure System Health: Establish, track, and report on key success metrics for the design system, balancing developer adoption rates, system performance telemetry, builder satisfaction (NPS), and accessibility compliance

Additional Information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Opportunity & Mission The Salesforce Lightning Design System (SLDS) is the industry-defining, flagship framework that powers the user interfaces of the world's most trusted CRM. As the Director of Product Management for Design Systems, your primary responsibility is owning this flagship design system, driving its core feature roadmap, and maintaining its industry-leading trust, performance, and accessibility KPIs. Secondarily, as we continue to lead the industry into the agentic enterprise era, you will design the strategic evolution of this trusted framework. Your mission is to develop a clear, stable path that brings our massive base of existing customers along on the agentic journey. You will guide the transition of SLDS from a highly successful, traditional component library into an intelligent "system of systems" that enables humans and AI agents to co-create great experiences together-with the absolute trust, reliability, and security Salesforce is known for.

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