Field Operations Contractor - Hamptons

About the role

We're hiring a Field Operations Contractor to support our Hamptons market rollout. This role is ideal for someone with a background in hospitality, hospitality tech, or restaurant vendor/supplier operations. You'll be the face of our brand in the field-installing our platform, supporting restaurant teams, and ensuring a smooth go-live experience. This position requires you to be located in the Hamptons.

Responsibilities

• Coordinate on-site installations and onboarding for new restaurant partners
• Set up hardware and software according to site-specific requirements
• Train/retrain front-of-house staff and management on product usage and best practices
• Act as a trusted point of contact for operators during and after launch
• Troubleshoot issues in real-time and relay insights to the internal team
• Help maintain momentum post-launch to ensure product adoption and partner satisfaction

Requirements

• You've worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
• You're tech-savvy and a quick study-comfortable picking up new systems to support partner setup, troubleshooting, and account management.
• You're organized, hands-on, and not afraid to roll up your sleeves
• You're a strong communicator who can build quick rapport with operators and staff
• You have flexible availability and can adapt to changing field needs (some early mornings/evenings)
• You're located in the Hamptons with reliable transportation (car)
• You own a MacBook Pro
• Pay & Commitment:
• $25-$30/hour based on experience
• 20-30 hours per week
• Contract-based, with potential for continued engagement depending on performance and market growth
• Commitment to Equal Opportunity
• Join us and find out what the best work of your career could look like here at Blackbird.

Benefits

Additional Information

About Blackbird: Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world's best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. About Our Team: At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have passion for our product - committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers - striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better - taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.

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